Sales Administrator

**About us**

We are a fast-growing FMCG company located in major Australian cities specializing in the importing and distribution of Asian food products to Australia and New Zealand markets. An opportunity exists in **Brisbane,**for an experienced **Sales Administrator** to work in a fast-paced environment.

**An exciting opportunity to join a fast-growing Asian food wholesale company. Be an integral part of our dynamic sales team.**

**Accountabilities & Responsibilities**:
**Order Processing**
- Liaise with internal stakeholders, including warehouse and distribution, and purchasing to check the stocks and ensure the deliveries on time
- Actively engage with external customers to understand customers request and ensure the orders are processed correctly and timely

**Data Entry**
- Perform a variety of data entry activities in accordance with the established departmental procedures
- Enter orders for the assigned business units
- Input the correct pricing according to the appropriate customer group
- Check all orders at the end of the day

**Sales Report**
- Prepare and distribute various sales reports as required by the department

**Customer Service**
- Assist with telephone inquiries and phone orders related to the company’s products, pricing, and services for all business units
- Involved in resolving customer complaints according to the company’s policy and procedures
- Ensure customer orders are invoiced correctly, picked and printed, and delivered on time
- Communicate all ‘out of stock items to customers

**Tele-marketing**
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services,
- Explain products and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.

**General Administration**
- Performs clerical and administrative support duties for the department including filing, maintenance of records and files, and other duties as required by the Manager

**Skills required**:

- Minimum 1-year experience in a similar role, ideally gained within the National FMCG industry.
- Able to communicate in Cantonese and/or Mandarin
- Fluent in English
- Excellent written and verbal communication skills
- Exceptional telephone manner
- Customer orientation and ability to build relationships internally & externally
- Exceptional organizational and time management skills
- Outgoing, assertive, and proactive
- Intermediate level of Microsoft Office skills, especially proficient in Excel worksheets
- Experience in **Dynamics 365 system** would be highly regarded but not essential
- Team player

**Job Types**: Full-time, Permanent

Pay: $55,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Salary packaging

**Experience**:

- Microsoft Dynamics 365: 1 year (preferred)
- Sales administration: 2 years (preferred)
- Order Processing: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person