Claims Manager

4 days ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Join Our Team as a Claims Manager - Terri Scheer**

Are you ready to take your career to the next level with an industry leader in Landlord Insurance? At **Suncorp**, we’re proud of our **Terri Scheer** brand, which is known for its dedication to excellence. We’re looking for a **Claims Manager** to join our passionate and dynamic team in Adelaide on a full-time, permanent basis.

**Why Suncorp?**

At **Suncorp Group**, we believe in making a meaningful impact - not only in business but also in the lives of the people and communities we serve. Our **Claims teams** are at the heart of this mission. By providing unwavering support to customers during their most challenging times, you’ll help them rebuild their lives and regain control when they need it most.

**What You’ll Do**:
As a **Claims Manager** at Suncorp, you’ll be responsible for:

- **Managing a Diverse Portfolio**: Oversee multiple claims, ensuring that customers are updated and informed at every step of their journey.
- **Processing Claims with Precision**: Work closely with customers, assess losses, and make thoughtful decisions to ensure claims are settled smoothly and fairly.
- **Building Strong Relationships**: Foster positive connections with internal teams and external stakeholders to create a seamless and efficient claims experience.
- **Delivering Exceptional Customer Care**: Communicate with empathy, explaining the claims process, managing expectations, and providing consistent support throughout each claim.

**What We Offer**:
At Suncorp, we prioritize our employees’ wellbeing and growth. Here’s what you can expect when you join us:

- **Competitive Salary**: $76,400 (inclusive of Super) + Performance Base Incentives
- **Exclusive Employee Discounts**: Enjoy discounts at over 400 top Australian retailers, as well as across our range of Suncorp brands, including Suncorp Insurance, AAMI, Apia, and more.
- **Study Support**: We believe in continuous learning and offer support for external study to help you grow professionally.
- **Generous Parental Leave**: 20 weeks of parental leave for primary carers.
- **Wellness Initiatives**: Access discounts on health insurance, gym memberships, and other wellness programs to help you thrive both personally and professionally.

**What We’re Looking For**:
We’re looking for someone who:

- **Has Empathy and Compassion**: Your ability to connect with customers and understand their needs is key to delivering an outstanding service.
- **Demonstrates Integrity and Commitment**: You approach your work with strong ethics, always striving to exceed customer expectations.
- **Communicates Effectively**: You can build rapport with ease, tackling even the most complex issues with clarity and professionalism.
- **Is Tech-Savvy**: You’re comfortable with digital tools and have an eye for detail, ensuring accuracy in all tasks.
- **Excels in Time Management**: You stay organized and manage competing priorities effectively.
- **Is Adaptable and Resilient**: You thrive in a dynamic environment and stay calm under pressure.

**Our Culture**:
At Suncorp, we’ve been building futures and protecting what matters for over 100 years. We believe in putting our purpose into action - focusing on our customers, being innovative, and driving performance. Caring for others, doing the right thing, and showing courage are the values that guide us.

**Advertised**: 28 Mar 2025 AUS Eastern Daylight Time
**Applications close**: 13 Apr 2025 AUS Eastern Standard Time

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