Aps5 Claims Delegate

2 days ago

Adelaide Region SA, Australia Department of Veterans' Affairs Full time

Salary Range: $83,013 - $86,511 + Attractive Superannuation

The role of a Claims Delegate within the Client’s Benefits Division of DVA is to enable eligible veterans to access compensation, health and other care services that promote and maintain self-sufficiency, well-being and quality of life. These services are provided for under the Military Rehabilitation and Compensation Act 2004 (MRCA) and the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) which provide benefits for ADF and ex members who suffer mental or physical injury or contract a disease as a result of service.

Within the Adelaide Team, the Claims Delegate role includes investigating and determining claims for injuries/diseases within incapacity payments.

**Duties**
- Exercise delegations under the Military Rehabilitation and Compensation Act 2004 (MRCA) and the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) in relation to the provision of compensation services, in accordance with policy and operational guidelines.
- Provide advice and guidance to clients and providers in regards to compensation services.
- Identify high risk/complex clients and implement strategies to ensure client safety, which may include referral to appropriate management areas within the Department or establishing case conferences with internal mental health professionals and team management.
- Monitor and manage external provider progress.
- Liaise with internal DVA stakeholders to progress cases, provide supporting information or access additional services in the Department.
- Participate in representational work, this may include providing presentations to transitioning Australian Defence Force members or relevant provider groups.
- Contribute to the development of a cohesive and supportive team environment.
- Undertake additional duties as requested.

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Notes**

A merit pool will be established that may be used to fill similar positions within the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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