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Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
This role is part of TikTok’s Small and Medium Business (SMB) team. The SMB team works with advertisers and agencies across the region, helps them onboard and find success on TikTok. Being part of the team would mean being directly responsible for building relationships and helping clients drive business results through consultation. The team is made of dynamic, savvy, engaged individuals who are passionate about the region and thrive in a fast-paced environment.
**Responsibilities**:
- Provide dedicated partner management to advertisers, by consulting and coaching them towards success on TikTok
- Develop strategies to improve advertiser performance, including:
- Consulting on advertiser's scale up
- Providing creative tips and best practices
- Giving recommendations on budgeting and targeting
- Manage advertisers at scale; monitoring the partner's performance through tools and timely communication with clients
- Ability to identify and remove blockers for advertiser growth.
- Gather insights from client interaction, and effectively represent client needs to internally stakeholders (ads review, finance, product etc.) to ensure good customer experience.
- Work across multiple teams including Sales, Product and Marketing to gather advertiser feedback from the market and amplify the current and future ad platform
**Qualifications**:
- 3-5 years of experience and knowledge of the digital marketing landscape in the market
- Prior experience working in a performance agency or business supporting the SME sector
- Strong attention to detail and a proven ability to balance priorities and meet deadlines
- Sound analytical skills and ability to navigate ambiguity
- Comfortable with revenue targets, and experience working in a fast-paced, client-facing environment
- Able to comfortably communicate in English with global counterparts
- A genuine passion for small business
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
