License & Registration Officer

8 hours ago

Melbourne City Centre, Australia HAYS Full time

Customer Service | CBD location | Full-time Temp/Ongoing contract | MULTIPLE VACANCIES | ASAP start

**Your new company**
This well renowned public service organisation provides a vital service to Victorian residents and road users. Due to a significant increase in customer enquiries, they are currently seeking multiple customer service professionals to join their new head office location in the CBD in the capacity of a Licence & Registration Officer on a temporary/ongoing basis.

**Your new role**
The department you'll be working for assists all customers and stakeholders with regards to complex enquiries relating to vehicle registration and driver licencing. You'll be providing customer support, and ensuring all customer service operations run smoothly and effectively.
Your duties and responsibilities will include:

- Investigating and resolving customer queries quickly and accurately in accordance with all relevant policies, procedures and legislative requirements
- Accurately process the associated transactions with these queries, and ensuring that these transactions are performed in compliance with established policies and procedures at all times
- Provide timely written and verbal advice to customers, and draft correspondence in relation to licencing and registration services
- Being open to new ideas and supporting/implementing changes to benefit customer service outcomes
- Ensuring that confidential and sensitive information is treated with discretion and care
- Once established, you will be able to provide on the job guidance and support to less experienced staff in the above areas

**What you'll need to succeed**
- Recent and relevant customer service experience is essential
- Previous work in administration is advantageous, but not required
- A positive, 'can-do' attitude with the capability to learn new systems and skills quickly and with ease
- Strong written and verbal communication skills
- Proven experience of working well in a team/collaborative setting

**What you'll get in return**
- You'll be based in a brand new office in the heart of the CBD, with facilities such as a gym, prayer room, and quiet room for your everyday use.
- You'll be part of a great office culture, with industry-led training and ongoing support
- Competitive hourly rate + super contributions
- Standard business operating hours with no weekend work

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays we value diversity and are passionate about placing people in roles where they can flourish and succeed. We encourage people from diverse backgrounds to apply.

**LHS 297508** #2669204

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