Accounts Receivable Officer

**Join us on our mission to make a better world of work.**

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

**How you can help make a better world of work**

Culture Amp is looking for an exceptional Accounts Receivable Officer to join us in our mission to make as many culture-first companies possible through accessible people analytics. This role offers ownership of high-volume invoice creation, with the empowerment and autonomy to innovate and improve routine processes. You will have the opportunity to deeply learn the end-to-end accounts receivable process while driving improvements within a collaborative team environment.
- What you’ll spend time doing_
- Invoice Generation & Distribution: Responsible for generating, verifying, and distributing approximately 50 customer invoices per day, ensuring that all details align with customer agreements and billing terms.
- Invoicing Adjustments & Queries: Process invoice adjustments and investigate any invoicing queries or discrepancies in a timely and accurate manner.
- Stakeholder Point of Contact: Act as the main point of contact for internal and external stakeholders for invoicing inquiries and account-related assistance.
- Accounts Receivable Records Maintenance: Ensure proper maintenance of accounts receivable records, updating customer data, identifying discrepancies in SFDC, NetSuite, and other systems, and escalating issues as needed.
- Collaboration for Billing Accuracy: Ensure alignment with sales and customer teams on customer agreements and billing expectations to ensure accurate billing and an enhanced customer experience.
- Continuous Process Improvement: Contribute to ongoing improvements in accounts receivable processes, procedures, and systems by actively participating in relevant projects.
- Month-End & Sales Tax Support: Assist with month-end tasks, including reviews and sales tax reconciliations, to ensure accurate financial reporting.
- Debt Collection Support: Assist with overdue debt collection by liaising with internal stakeholders and external customers to facilitate timely payment.
- What you’ll potentially bring to the table_
- Previous knowledge and experience in accounts receivable and general finance, with a strong understanding of invoicing processes
- Experience in high volume invoice creation, handling multiple customers at once in a fast paced environment
- Excellent attention to detail and the propensity to self review work to ensure accuracy and completeness
- A strong sense of ownership and responsibility, with the confidence to admit mistakes and a willingness to learn and improve from them.
- Strong verbal and written communication skills to effectively collaborate with internal teams and external customers.
- Excellent problem-solving skills with the ability to handle complex invoicing issues and discrepancies
- An understanding of the 'Culture First' mentality, demonstrating collaboration, adaptability, and contributing positively to team success
- Ability to manage time effectively and handle competing priorities while remaining calm in a busy environment.
- _(preferred but not essential) _Experience using Netsuite and Salesforce

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended