Consultant, Digital Notifications

20 hours ago

Melbourne City Centre, Australia NAB Full time

Consultant, Digital Notifications (12 months Fixed term contract)
- Job number: 798709
- Primary position location: VIC- Melbourne CBD
- Category: Business Analysis
- Category: Digital & Innovation
- Work type: Fixed term Full time
- Work type: Secondment
- Closing at: Feb 27 2025 - 23:55 AEDT

**Favourite**

Be part of our amazing Digital Engagement team as a Consultant, Digital Notifications. The purpose of this role is to increase digital engagement and deepen customer relationships through targeted and personalised digital notifications by working with the cross-functional delivery team to execute on notifications.
- **Bring your experience in digital delivery to this exciting new role**:

- **Drive world class, simple and intuitive experiences for customers and colleagues**:

- **You’ll join a high-performing business, backing talented individuals**:

- **Initial 12 months Fixed term contract with possible extension**

In this **Consultant Digital Notifications role,**you will
- Lead the identification, scoping, shaping, and prioritising of key digital notifications use cases across Servicing, Sales, Bank of Choice, Advocacy and Safety focus areas.
- Lead and contribute to broader Digital Engagement business priorities.
- Execute prioritised Domain-funded digital notifications, ensuring clarity on RACI and surface issues and support initiative owners to resolve.
- Delivery of business outcomes using Agile Ways of Working in collaboration with the value chain (e.g., **Technology, Marketing, Enterprise Data and POs etc)**:

- Track the engagement and benefits of delivered notifications for benefits realisation and reporting.
- Ensure strong engagement with **Enterprise Data, Customer Decisioning & Data Science, Product Domains and Marketing** to deliver outcomes and enable efficiencies across the program.
- Develop and manage communications & engagement strategy to effectively communicate change and awareness of Digital Engagement value proposition to the organisation.

**What you will bring**:

- **Digital/delivery** experience or driving digital outcomes.
- **Strong level understanding on how to utilise data and insights to drive the right business outcomes**:

- Experience with** Agile Ways of Working** within product or project management roles.
- Demonstrated initiative to drive delivery with a focus on outcomes.
- **Sound technology and data understanding** with the ability to interpret insights into actions.
- Diversity of thought and strong problem-solving skills
- Proven influencing and **storytelling skills**to build cross divisional stakeholder relationships.
- Strong **business acumen,** understanding business drivers with **financial and commercial orientation**

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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