Implementation Onboarding Consultant
3 days ago
Posted 18 December 2024
- LocationMelbourne
- Job type Permanent
- Discipline Consulting
- ReferenceJ13830
**Job description**:
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: You’ll be passionate about customers and clients and their user experience. As someone who loves working in a fast paced, customer focused environment, you’ll be an excellent communicator and a collaborative team player. As an Implementation Consultant for Onboarded (a member of the Access Group), ideally with software implementation experience, you’ll be working within a dynamic team who know what best in class customer service is all about This role will also offer excellent growth and cross training opportunities. Day-to-day, you will: - Be responsible for implementing software solutions, following an existing process or creating a new process where required. - Take ownership, responsibility and demonstrate good decision making to achieve project deliverables. - Provide client training and education on the use of the Access Onboarded software and identify strategies to manage and mitigate risks effectively. - Support and guide the clients through implementation to ensure a smooth transition from build phase to everyday usage. Your skills and experiences might also include: - At least 2 years’ experience working in a similar role would be ideal - Previous experience within the recruitment industry in some way would be a strong advantage. - An ability to identify system and process improvements to increase operational efficiency. - Excellent communication, organization and people management skills are a key requirement. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.
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