Onboarding Consultant

**Come shape the future of education with us.**

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond.

We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

**Requirements**:
**About the Role**

As an Onboarding Consultant, you will be assisting schools in their migration to using Compass as their School Management System. You will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and services.
- Meet with schools virtually, to discuss and understand their Onboarding requirements whilst also fielding queries surrounding the adoption of the Compass platform
- Use Clustdoc & ZohoDesk to seamlessly onboard and communicate with clients by collecting their requirements and actioning accordingly.
- Provide an excellent onboarding experience to all schools, including establishing strong relationships with new customers, developing a deep understanding of their needs and purpose for purchase
- Clearly communicate the school's roles and responsibilities in the process
- Develop and improve documentation and processes to enhance and streamline the onboarding experience for both internal and external stakeholders
- Ad-Hoc tasks as directed by your manager

**About You**

We are after an individual who has a great blend of excellent team-working and interpersonal skills. Your positivity and can-do spirit will be evident in the way you present yourself professionally.

You have:

- A true passion for putting the customer first
- Confidence in Public Speaking
- Strong written and verbal communication with excellent interpersonal skills
- Highly proactive, with the ability to think both creatively and technically
- Highly organised, with excellent time management, and attention to detail
- Ability to work autonomously but also work well within a team environment

Technical Skills:

- Analytical and problem-solving skills
- A drive to continually improve processes and systems
- The ability to plan, prioritise and work on several projects at once
- Ability to manage your own time and ensure project administration tasks are kept up
to date

**Benefits**

**What’s in it for you?**
- Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
- Flexible working culture - flexi-hours, hybrid working environment
- Professional development opportunities & funding
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP)
- Team monthly social events

**It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**
- Prior To Commencing Employment, You Require:_
- A valid Employee Working With Children Check
- Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate