Team Leader, Claims

20 hours ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

Our Insurance division is seeking a Team Leader to oversee our Uninsured Recoveries team. This team plays a crucial role in managing our motor recovery claims whilst ensuring exceptional customer service is delivered to all parties.

With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement-oriented person. Your strength in managing people, engaging your team and importantly setting and achieving results is essential, as is your knowledge of Insurance, Claims and Recovery.

Key Responsibilities:

- Driving team engagement, motivation and recognition
- Drive recovery outcomes by setting clear performance targets and ensuring consistent achievement of performance targets
- Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits and legislative requirements
- Provide coaching, mentoring, and performance feedback to team members to support continuous improvement.
- Analyse recovery trends and data to identify opportunities for process enhancements and improved outcomes.
- Undertake end-to-end recruitment and onboarding activities to build and strengthen team capability.

What We’re Looking For:

- Demonstrated frontline experience in customer service
- Proven leadership in managing teams, with a focus on coaching, performance development, and driving results.
- Effective communication skills and attention to detail
- Critical thinking and sound decision-making skills to assess complex situations
- Ability to build and influence relationships with a variety of stakeholders, internally and externally
- Demonstrates empathy, compassion, resilience, tactful discretion and confidentiality when dealing with employees or members
- A strong commitment to member-centric service, ensuring recovery efforts align with organisational values and deliver value back to members.

What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
- Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 25th August

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