Area Supervisor

2 weeks ago


Melbourne, Australia Smiths Group Full time

REF:
- DETECTIONAPAC01282- DIVISION:
- Smiths Detection- JOB FUNCTION:
- After Sales Service RepairAbout Us
- Troubleshoots, services, installs (deploys) and repairs equipment at customer sites. Maintains Service Management System and Teams platform to properly initiate, organize and maintain all field service and job files until work is completed. Conducts follow up calls with the customer to check system status.Duties & Responsibilities

Responsibilities
- Carry out service, maintenance and installation of Smiths Detection products
- Provision of technical support to Smiths Detection customers and sales/project staff
- Maintenance of technical skills and development of technical knowledge relevant to your role
- Liaise & communicate with the customers on service matters when required
- Liaison with Smiths Detection factories and support staff as required
- Maintenance of appropriate technical licenses and security passes
- Conduct of basic internal product training with other team members as required
- Provision of basic safety and operator training on completion of any installation or new works
- Completion of works documentation and entering it into the service system database
- Conduct of all work in a professional manner and in compliance with all customer service contracts
- All incidental duties consistent with the Employee's background, training & qualification, reasonably delegated to the employee
- Customer Interface. Attend quarterly meetings as our service Representative with major customers
- Inventory Management. Manage parts stock levels for designated area store location and actively issue stock out to jobs
- Reporting. Prepares and submits reporting for customers as required by service contracts
- Scheduling. Plans and schedules all planned maintenance activities in the relevant area in conjuction with the Regional Service Manager to ensure all contractual commitments are met. Ensures communication and escalation of all unplanned maintenance works to the Regional Service Manager
- Second in Changer. When the Regional Service Manager is travelling or on leave the area supervisor will be tasked to take on the responsibility of the RSM to ensure works are being complete, customers are being responded to and any issues are escalated to the Service Manager
- Ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities
- Maintains high technical knowledge level on products(s) of concern and serves as the champion for a specific product or issue
- Researches technical issues autonomously as required
- Researches, verifies and generates detailed defect reports and wish list requests
- Champions the documentation of problem resolutions in the SMS knowledge base and maintains same on a continuing basis
- Assesses product/equipment performance based on field support data, recommends modifications or improvements to assure optimum efficiency
- Provides guidance to support personnel in analysing and resolving field problems promptly
- reports trends to management
- Identifies major subassemblies to be included on the Spare Parts List (SPL) and updates changes as design maturity occurs
- Consults with clients to investigate problems and identify opportunities
- Trains, guides and mentors the Technical Support, service Lab and Field Service staff to betted troubleshoot technical issues
- Attends trade shows or gives product demonstrations as assigned
- Establishes and maintains a close relationship with Product Managers in order to support the needs of the customer and remains aware of current technical trends
- May perform short or long term project management functions for specific products or customers
- Comply with and ensure department compliance with Company health, saftey and environmental polocies
- Other duties as required

The Individual

Skills and Experience
- A bachelor's degree in a technical discipline is preferred. At least five years related experience and/or training, or equivalent combination of education and experience is acceptable. Strong troubleshooting skills are required and must be computer literate
- Minimum of 5 years professional experience in the technical support of complex electrical and electronic equipment
- Individual must possess excellent communication and problem solving skills and maintain the ability to compose communication to diffuse volatile customer situations as required. Ability to articulate complex technical concepts. A strong orientation for customer focus and teamwork will be required. Ability to multi task on conflicting priorities. Must be willing & able to travel at short notice. Must be willing and able to be on call as per the roster
- Will be responsible for supervising the team in the RSM's absence
- Must be decisive, conscientious, interact well in a team environment, have a strong desire to learn, and be able to lead teams
- Must have above average troubleshooting skill, strong analytical problem solving skil



  • Melbourne, Australia APC Full time

    Position Descriptions Hands On Cleaning Area Supervisor **Job Function**: (i) The Area Supervisor is responsible for efficient and safe work practices by cleaning staff, and ensuring all duties stated on the specification is carried out with mínimal to no interruption to the client and in a manner which does not endanger the employee, client or the...


  • Melbourne, Australia Challenger Services Group Full time

    **WHO WE ARE** Challenger is an award-winning national industry leader, providing outsourced service solutions to a number of critical industries. Our prime coverage is within Sydney, Melbourne, Brisbane and the Gold Coast. Our capabilities and success lie within servicing the commercial cleaning, hospitality, food and beverage, food production, government,...


  • Melbourne, Australia Mega Cleaning Solution Full time

    **Job Vacancy: Cleaning Area Supervisor** **Location**: Melbourne, VIC & Surrounding Areas **Work Schedule**: Monday to Friday (5 days) **Shift**: Morning Shift (Must be available for 6:00 am - 2:00 pm) **Shift**: Evening Shift (Must be available for 2:00 pm - 10:00 pm) **About the Role** Mega Cleaning Solution is seeking a dedicated and experienced...


  • Melbourne, Australia Overall Care Solutions Full time

    **Housekeeping Supervisor - Boutique 250-Room Hotel (Melbourne CBD)** We are seeking a motivated and detail-oriented **Housekeeping Supervisor** to join our team at our boutique hotel in the heart of Melbourne’s CBD. Known for its exceptional cleanliness and high-class rooms, our property takes pride in offering guests a luxury experience supported by a...


  • Melbourne, Australia Supreme Hospitality Services Full time

    Supreme Hospitality Services is currently hiring an experienced Housekeeping Supervisor for one of our Housekeeping teams in Melbourne City. Right now, we're looking for a Housekeeping Team Supervisor to help oversee the work of assigned room and public area attendants to ensure product quality and cleanliness standards are met and ensure that guest...


  • Melbourne, Australia Supreme Hospitality Services Full time

    Supreme Hospitality Services is currently hiring an experienced Housekeeping Supervisor for one of our Housekeeping teams in Melbourne City. Right now, we're looking for a Housekeeping Team Supervisor to help oversee the work of assigned room and public area attendants to ensure product quality and cleanliness standards are met and ensure that guest...


  • Melbourne, Australia Supreme Hospitality Services Full time

    Supreme Hospitality Services is currently hiring an experienced Housekeeping Supervisor for one of our Housekeeping teams in Melbourne City. Right now, we're looking for a Housekeeping Team Supervisor to help oversee the work of assigned room and public area attendants to ensure product quality and cleanliness standards are met and ensure that guest...

  • Field Supervisor

    2 weeks ago


    Melbourne, Australia Ventia Pty Limited Full time

    **About The Role** Reporting to the Construction Manager, the primary responsibility of the **Field Supervisor** is to coordinate and direct a team of multi-disciplined trade-based personnel in support of project based construction activities for the **Northern Regions of Melbourne.** Due to Project growth, Ventia are seeking someone with a Civil...

  • Cg Supervisor

    2 days ago


    Melbourne, Australia Framestore Full time

    Framestore is an Oscar, Bafta and Emmy award-winning global creative company working in film, advertising and episodic, with a focus on animation and VFX projects. We are looking for a CG Supervisor to join our Melbourne team! The CG Supervisor works with the VFX Supervisor and Producer and is responsible for all CG aspects of a VFX film. The role includes...


  • Melbourne, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...