Operations Manager

Drive quality outcomes and innovation in service delivery
- Work for a community based, NFP organisation and make a true difference
- Values driven work - join a NFP where purpose, care and community align

**Lead Strategic Growth in Aged Care - Operations Manager, Services for Seniors**

Are you a seasoned leader with a strong track record in business development, strategic execution, and operational transformation? CatholicCare Diocese of Broken Bay is seeking an exceptional Operations Manager to drive the growth and evolution of our Services for Seniors portfolio.

This is a high-impact leadership role for someone who thrives on complexity, innovation, and delivering measurable outcomes in a competitive aged care landscape.

**About the Role**
As Operations Manager, you will be responsible for the strategic and operational leadership of our Support at Home programs. You’ll lead a multidisciplinary team, drive business growth, and ensure service excellence aligned with CatholicCare’s mission and values.

You’ll play a key role in shaping our transition into the reformed home care model, identifying market opportunities, and building partnerships that expand our reach and impact.

This role can be based out of our Waitara or West Gosford office.

**Key Accountabilities**

**Strategic Growth & Business Development**
- Lead the development and execution of growth strategies, including service innovation, bundling, and market expansion.
- Identify and pursue new funding streams, partnerships, and pilot opportunities.
- Create and oversee tender submissions and contract procurement with a focus on quality and competitiveness.

**Operational Excellence**
- Ensure services are delivered in line with policy, legislation, and funding requirements.
- Lead workforce planning, rostering, and budget management to optimise service delivery.
- Drive the adoption of new technologies and systems to enhance efficiency and client outcomes.

**Leadership & Culture**
- Build and lead a high-performing, values-driven team.
- Foster a culture of accountability, innovation, and continuous improvement.
- Provide coaching, mentoring, and professional development across the team.

**Client & Stakeholder Engagement**
- Ensure client satisfaction and compliance with Aged Care Quality Standards.
- Build strong relationships with clients, families, referral agents, and external providers.
- Collaborate with internal teams to ensure seamless service delivery.

**What You Bring**
- Proven experience in business development and strategic leadership within aged care, health, or community services.
- Strong commercial acumen and experience managing complex budgets and contracts.
- Demonstrated success in leading multidisciplinary teams and driving cultural change.
- Exceptional stakeholder engagement and communication skills.
- Tertiary qualifications in management or a related field.
- Current Driver’s Licence and relevant checks (WWCC, NDIS Worker Check).

**Why CatholicCare?**
- **Lead** a high-impact portfolio in a values-driven organisation.
- **Influence** the future of aged care service delivery.
- **Salary packaging**- also known as salary sacrifice - means allocating a portion of your salary to pay certain expenses before income tax is calculated. So, on pay day you pay less income tax and have more money for the things that matter.
- **Fitness Passport Program** - enjoy discounted memberships at a wide range of gyms and fitness facilities across Australia.
- **Training & Development** - Ongoing learning opportunities to grow your career.
- **Employee Assistance Program**- Free, confidential counselling and support.
- **Bupa Health** - Discounted membership fees.
- **Extra Leave** - Additional paid leave day over Christmas.
- **Hope Awards**- Be recognised and celebrated for your impact.

**Ready to Lead with Purpose?**

If you're a confident, strategic leader ready to drive growth and innovation in aged care, we’d love to hear from you.

CatholicCare is a safe, inclusive, and respectful employer. We value the unique perspectives of Aboriginal and Torres Strait Islander peoples and are committed to working alongside First Nations communities.
- We strongly encourage First Nations people to apply. We welcome applicants of all backgrounds, genders, faiths and diversity._