Customer Experience Consultant

19 hours ago

Fitzroy, Australia TSA Group Full time

**Company Description**
Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team.

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centre in Australia and the Philippines.

As a Claims Consultant you will be the voice representing our insurance partner, IAG, resolving major property damage claims, ranging from damage as a result of flooding, fires and other natural disasters, to everyday claims and account upkeep with IAG.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success

**An overview of the role;**
- Rotating roster 8am - 8pm Monday - Friday (7.6 hour shifts)
- 6 weeks full time training in our office on Bourke Street
- You must be located within Melbourne to be eligible for this role
- Healthy work/life balance
- Must have stable internet connect with appropriate home office set up
- Hybrid working model post training

**Qualifications**
In this role, you will:

- Build authentic relationships with customers through end-to-end claims management, assessing each situation on an individual basis.
- Manage inbound calls to resolve enquiries, and concerns related to property damage with our Australian customer base.
- Liaise with suppliers and repairers to validate, assess, and repair property insurance claims.
- Accurately record detailed customer interactions and process account information
- Accurately manage customer expectations regarding their insurance and claim process.
- Passionate about customer service and helping others.
- Confidence in taking ownership of calls to problem solve.
- A high degree of patience and empathy for others in difficult situations.
- Team player, working collaboratively to exceed expectations.
- Highly flexible and adaptable - welcomes change.

**Additional Information**
Why TSA Rocks
- #TSAWays: Experience a unique culture that promotes growth, recognition, and fun
- Career Advancement: Opportunities to climb the ladder with internal progression.
- Comprehensive Training: Full training with ongoing coaching and development.
- Recognition Programs: We celebrate our people with vibrant and rewarding programs.
- Supportive Team Vibe: Enjoy a fun, friendly, and supportive team environment.
- Experience healthy and encouraging work environment & flexible working schedule*
- Get a chance to receive loyalty and Christmas gifts

Check us out on social media:

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