Relief Customer Service Consultant

Posted: 13/11/2025

Closing Date: 11/12/2025

Job Type: Permanent - Full Time

Location: Fitzroy

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.

We currently have a permanent, full-time opportunity for a Relief Customer Service Consultant (Grade 1) to join our Fitzroy branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

While this role will be based in our Fitzroy branch, there will be a requirement for the successful candidate to provide relief to branches across regional and metro Melbourne. A current driver's license and flexibility to attend any branch location at short notice is essential.

Why join us

• We have big plans to become Australia's leading purpose-driven bank.
• As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Deliver professional, efficient and friendly service aligned with Customer Division standards
• Support branch and group targets by identifying opportunities to promote financial products and services
• Assist customers with everyday banking, insurance and lending enquiries through appropriate referrals
• Open and maintain accounts, process transactions, and manage cash handling with accuracy
• Maintain high standards of personal and branch presentation, including promotional materials
• Provide feedback to improve products and services, and support team members through collaboration and training
• Represent Bank Australia positively, aligned with our purpose and values
• Perform other duties as required within the scope of the role

What you will bring

• Previous customer service/sales experience is essential
• Flexible approach to work and willing to travel between Bank Australia branches as required
• Confidence in building strong relationships with customers
• Well-developed written, verbal and interpersonal skills
• The ability to determine priorities and work effectively under pressure
• Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.

legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.