Strategy Manager, Digital Experiences

3 days ago

Sydney, Australia Commonwealth Bank Full time

**Strategy Manager, Digital Experiences**

**See yourself in our team**:
Within Retail Banking Services (RBS) the Digital Domain drives the strategy and delivery behind CBA’s market leading CommBank app, and its desktop asset Netbank, delivering an integral service and brilliant experiences to over nine million digitally active customers.

**Do work that matters**:
The Manager, Digital Experiences Centre of Excellence role will support and coordinate simplification and transformation initiatives across the Digital Domain.

We are here to build world-class experiences for our customers that go beyond design to improve the financial wellbeing of each user. As someone who naturally balances strategy, deep thinking with imagination and design, you’re a natural for coming up with great ideas and getting things done. As a team we’re constantly striving to be the best in digital, pushing the boundaries to provide an unrivalled, personalised user experience across every product. Our diverse teams are dedicated to learning, sharing knowledge and continuous improvement. Innovation, passion and creativity shape our culture.

Your responsibilities will be as follows but not limited to:

- Working proactively, drawing on your own judgement and input from your manager and other relevant stakeholders across the Digital Domain.
- Developing and maintaining trusted relationships with key internal and external stakeholders.
- Managing the domain’s recruitment pipeline to ensure timely allocation of resources.
- Supporting strategy and governance initiatives across the Digital Domain.
- Supporting initiatives to drive culture and team engagement.
- Manage and update team resources (e.g. SharePoint sites, SOPs etc) and team communications documents as required.
- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

**We're interested in hearing from people who have**:

- A passion for all things digital and customer and an interest in supporting the operational activities of the domain.
- Strong written and verbal communication skills.
- Problem solving and lateral thinking.
- Key time management skills and ability to ensure complex projects are delivered in a timely manner.
- High level of computer literacy including sound skills in: Advanced Excel / MS Access/PowerPoint and Outlook
- Strong attention to detail and accuracy, with a focus on data quality.

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Advertising End Date: 11/11/2024

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