Customer Service Representative

3 days ago

Maitland, Australia Sykes Australia Pty Ltd Full time

**What does the role involve?**

The focus of this role is providing inbound customer care and support on behalf of a leading financial institution in Australia.

Reporting to the Team Manager, your day-to-day responsibilities will include:

- Answering incoming calls and responding to customer general banking enquiries.
- Investigating and resolving customer enquiries and complaints.
- Educating customers on digital self-service options.
- Working towards key performance targets, including customer service star rating and call handling.

**What we are looking for?**
Call Centre Representatives with exceptional people skills, who thrive in a professional and customer centric environment. If you have high level of resilience, problem solving and enjoy talking to people, then this is the place for you _Ideally, you should also have: _
- The ability to deliver customer focused solutions in a timely manner.
- Previous experience in a customer service environment.
- Flexibility to be rostered to work Monday to Friday with weekends optional
- The ability to learn new computer systems and navigate them efficiently and accurately.
- Demonstrated problem solving and resilience.
- A team player and have a proactive and energetic approach to the day.

**_What’s in it for you?_**
- **When you work for SYKES, you will be part of a fun, fast paced and diverse team and have access to the following perks**:_
- Comprehensive 2-week paid training, plus on the job support and coaching
- Employee development and leadership programs
- Employee discounts on banking products
- Dedicated chill-out zones
- Supportive growth and development in your career
- Free Employee Assistance Program for all staff and immediate family members
- **All applicants must provide unlimited Australian work rights and be willing to undergo full background screening which includes mandatory police checks.**_

*Terms & conditions apply

**Job Types**: Full-time, Casual

**Salary**: From $23.91 per hour

**Benefits**:

- Employee mentoring program
- Free drinks
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday
- Rotating roster
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

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