Front Office Welcomer

4 days ago

Melbourne, Australia SOFITEL Full time

**Company Description**
Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just outside the door.

Part of the Accor group, Sofitel Melbourne is known for its beautiful rooms, its superb Atrium Bar and its delectable No35 restaurant. We support our employees to develop and grow through regular and ongoing training, internal promotion opportunities and opportunities to relax through our employee events calendar.

As a Front Office Welcomer (Porter), you provide the initial welcome and the final “au revoir” to our guests, whilst assisting with their luggage and vehicles. We are looking for genuine and passionate hospitality professionals to join our Front Office Team on the Driveway to provide luxury service to our guests.

You will be responsible for:

- Offering a warm welcome and farewell to our guests
- Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction.
- Parking and retrieving guest vehicles
- Delivery and collection of guest luggage
- Assisting guests with directions and other enquiries
- Delivering personalised service with passion and professionalism
- Ensuring the highest level of security for guests’ luggage and vehicles

**Qualifications**
- A full Driver’s licence
- Experience driving in Australia is an advantage
- Excellent communication and interpersonal skills
- Initiate contact and establish rapport easily
- A friendly disposition and the ability to remain calm in high pressure work situations
- Demonstrated versatility and initiative in responding to guest requests and situations

**Additional Information**
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

**We offer our Heartists**:

- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels

  • Front Office Welcomer

    5 days ago

    Melbourne, Victoria, Australia Sofitel Full time

    Company DescriptionSofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation – trams and trains are just...

  • Front Office Welcomer

    6 days ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are...

  • Front Office Welcomer

    2 weeks ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Front Office Manager/welcome Manager

    2 days ago

    Melbourne, Australia Standards and the Brand Directive Full time

    **Job Number** 22170579 **Job Category** Rooms & Guest Services Operations **Location** W Melbourne, 408 Flinders Lane, Melbourne, VICTORIA, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **W MELBOURNE** W Melbourne with its rebellious Flinders Lane address takes its design cues from the...

  • Front Office Manager

    2 weeks ago

    Melbourne, Australia Holiday Inn Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions to our guests for every stay. Your leadership will focus on delivering a strong guest engagement score alongside departmental revenue goals using a combination of...

  • Front Office Manager

    4 days ago

    Melbourne, Australia MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    2 days ago

    Melbourne, Australia Mercure Melbourne Doncaster Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Welcome Manager

    4 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23069528 **Job Category** Rooms & Guest Services Operations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising...

  • Assistant Welcome Manager

    4 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23069531 **Job Category** Rooms & Guest Services Operations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising...

  • Front Office Supervisor

    4 weeks ago

    Melbourne, Australia Pro-invest Careers Full time

    At Hotel Indigo Melbourne on Flinders, we celebrate the unique character of our local neighbourhood in everything we do. As part of the IHG family, one of the world's leading hotel companies, our team members are encouraged to inspire, connect and create unforgettable experiences for our guests in one of Melbourne’s most vibrant boutique hotels. The Role:...