Internal Sales Specialist/customer Service

3 days ago

St Marys, Australia PERIMETER SOLUTIONS, LP Full time

**COMPANY OVERVIEW**

Perimeter Solutions is a premier global solutions provider, producing high-quality lubricant additives and firefighting chemicals. We develop products that impact critically important issues of life - issues where there often is no room for error and the job doesn’t offer second chances.

At Perimeter, we characterize the solutions we develop as ‘Solutions that Save’ - because it helps underscore what we are trying to accomplish for our customers, and the world at large, across all our business segments.

**Location**: Home or Office-Based role (or Hybrid)
- Office locations at St Marys NSW or Lavington NSW
- Flexible location (Australia) - option for work from a home office
- Supporting sales for Asia market (communicating with customers, gaining relevant collection/shipping paperwork)
- Support Sales initiatives - as directed by Sales Director
- Assist with Retardant sales/quotes for AU/NZ
- Additional sales support to AUS sales team (potentially existing contracts focused)

**Description**: Customer Service / Sales Support
- Supporting sales for Asia market (communicating with customers, gaining relevant collection/shipping paperwork)
- Support Sales initiatives - as directed by Sales Director
- Assist with Retardant sales/quotes for AU/NZ
- Additional sales support to AUS sales team (potentially existing contracts focused)
- Import/Export controller for Stock needs from USA/Asia
- Administrative back up/cover

**Additional Description includes**:

- Import/Export controller for Stock needs from USA/Asia
- Administrative back up/cover

**Responsibilities**:
**Asia Support**
- Acknowledge Customer orders, issue OA/Proforma Invoice, coordinate Payment status
- Liaison between Client and Spain/USA Customer Service for Freight/Shipping arrangements
- Coordinate issuing of Documents for Customer orders
- Issue low level Quotes to Customers and Quote follow up as directed by Sales Director
- Check pricing with Spain/USA for Quotes/Projects
- Collate and manage Customer Database / Contact list
- Handle general enquiries whilst Sales Director is travelling or on leave
- Assist with Market Research as directed by Sales Director

**AU support**
- Issue Quotes on behalf of Sales Team as direct by Sales Managers/Director
- Assist with Freight quotes for Sales Team
- Convert Quotes to Sales Order (to assist Admin if required)
- Process Lavington Orders (to assist Admin if required)
- Handle general enquiries/direct to relevant team member whilst Sales Manager on leave

**Retardant Support**
- Assist with quoting of Retardant / Flash 21 to End Users
- Assist Sales Director with development of Ground Applied Retardant market

**Ad hoc**
- Assist with Tender preparation
- Assist with Contract pricing reviews
- Data management / Document control on SharePoint
- Assist with Price List preparation

**Essential experience**:

- Internal Sales / Customer Service experience
- Work well within Team
- Good communication skills
- Attention to detail
- Microsoft suite skills, CRM / NetSuite experience preferred

**Desirable experience**:

- Experience in Fire Safety or Firefighting markets / industries
- Experience with international Sales / Customer service
- Desire to progress to External Sales role
- Asian language understanding

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