Customer Service Specialist

3 days ago

St Leonards, New South Wales, Australia Zoll Medical Corporation Full time

About ZOLL

ZOLL is focused on improving outcomes with novel resuscitation and acute critical care technology. Our medical products and software solutions help clinicians, EMS and fire professionals, lay rescuers, and the military provide life-saving care every day. ZOLL delivers technology that advances emergency care and benefits patients.

You will be the frontline expert that ensures that customer enquiries and issues are addressed with professionalism and care. You will act as the bridge between the customer and the company, providing support and information while also gathering valuable feedback to enhance products and services. Your role is crucial in fostering customer loyalty and satisfaction through effective communication, problem-solving, and a deep understanding of the company's offerings.

Your role will work as a Customer Service Specialist supporting the customer service function of the business and other office administration.

The Opportunity

We are excited to offer an opportunity for an experienced and enthusiastic Part-Time Customer Service Specialist to join our ANZ team based in Sydney. This position is perfect for a candidate looking for a balanced role that offers flexibility without compromising on challenge, development, or the chance to contribute to meaningful work.

You'll be the first point of contact for many of our valued customers—providing outstanding support, resolving inquiries, and helping ensure that every interaction with ZOLL is a positive one. You'll be responsible for a range of customer service and administrative tasks that support our mission and help the team function smoothly.

Whether you are returning to the workforce, balancing professional responsibilities with family commitments, or seeking a role with flexibility and purpose—this role offers a supportive environment and a meaningful opportunity to contribute.

Located in St Leonards, this is a phenomenal opportunity for a Customer Service Professional who cares about making a difference and working with a great team.

This job is available Full time or Part Time.

Responsibilities

  • Order entry and other Customer Service functions, including call taking resolving customer issues etc

  • Provide product, customer and Business Partner support as required

  • Receive inbound calls and online email enquiries and work on resolving or transferring enquiry to relevant departments

  • Order entry for all Code Data and ExpertCare orders

  • Manage and process customer returns

  • Customer support for the ZOLL PlusTrac program management tool

  • Assist with data recording for measuring quality objectives

  • Adhoc projects and project management for the management team

  • Scan and attach individual orders to Oracle

  • Maintain Current and new customer contracts

  • Coordinate outgoing mail and ordering of stationery

  • Cash sale orders

  • Maintain archiving and Internal Filing

Requirements

  • Minimum 5 years of experience working in administration and customer service

  • Intermediate skills in Office 365, Word, PowerPoint and Excel

  • Oracle experience (preferred)

  • Ability to manage ongoing project

  • Time management skills

  • Strong communication skills.

  • Attention to detail.

  • Flexible and adaptable to changing needs.

  • Creativity

  • People management skills

If you're passionate about delivering exceptional customer service and want to be part of a supportive and purpose-driven team, we'd love to hear from you. For more information about this role or to have a confidential chat, please reach out to Emilia HR Manager ANZ,

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