Service Desk Team Leader

1 day ago

Richmond, Australia Grill'd Full time

**About Grill’d**

We are so much more than just healthy burgers, we are an Australian born business that has been successfully grown by its amazing people. We are made in Australia so we support local Australian suppliers and communities. Not only are we health conscious we also have sustainability and the environment at the heart of everything we do.

We like to think of ourselves as visionaries who are leading a burger revolution, be a part of the change.

We are currently on an exciting journey of growth so there has never been a better time to join us.

**About the role**

The Grill'd Service Desk team is responsible for providing IT support to our Support Office and restaurants across the country, and resolving issues related to hardware, software and POS systems. The role of Service Desk Team Leader is to ensure that our Service Desk team is performing to the best of their ability to hit agreed SLA's while also providing teams with the best possible customer service.

Your key areas of focus will be:

- Developing talent and mentoring the team through on the job training
- Recruitment and retention of the IT Support team
- Scheduling the team and ensuring there is coverage 7 days per week
- Acting as an escalation point for user support issues and keeping stakeholders up to date with resolution efforts
- Liaise with and coordinate with suppliers for purchasing, repairs and maintenance
- Software and hardware asset management and control
- Ensuring all troubleshooting steps, case details and resolution steps are accurately recorded and actioned before closing off service calls

**What are we looking for?**
- Previous experience in a leadership role
- Outstanding communication skills, both written and verbal
- Ability to manage high volume requests and allocate workload in a collaborative and efficient manner
- A strong customer focus with a people first approach to resolving issues/queries
- High level attention to detail and time management skills
- Previous experience in an IT Support role and an understanding of technologies/solutions would be great, but not essential

**What's next?**

As a part of the onboarding process, the successful applicant will also be required to complete in-restaurant shifts to build their understanding of everything we do at Grill’d

  • Manager, Service Desk

    2 weeks ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: - Join Mercy Health's Technology Team during this exciting period of digital transformation and growth in our Health and Healthy Ageing services. - With a strong focus on customer satisfaction and delighting customers, the Manager, Service Desk will implement processes to enhance customer experience, using metrics and dashboarding...

  • Service Desk Analyst

    4 days ago

    Richmond, Australia Mercy Health Australia Full time

    Employment Type: Permanent full time Salary: $72,000 + Super + On-call allowance. Salary Packing also available. Location: Mercy Support Office Richmond (VIC) Upload with Application: Resume, cover letter, and all relevant qualifications Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the...

  • Service Desk Analyst

    2 weeks ago

    Richmond, Australia Mercy Health Australia Full time

    Employment Type: 12 Month Fixed Term Contract Salary: $72,000 plus superannuation (salary packaging available) Location: Support Office Richmond (Hybrid - 3 days office, 2 days home) Upload with Application: Resume, cover letter, and all relevant qualifications Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the...

  • Service Desk Analyst

    6 days ago

    Richmond, Australia Grill'd Full time

    **About Grill’d** We are so much more than just healthy burgers, we are an Australian born business that has been successfully grown by its amazing people. We are made in Australia so we support local Australian suppliers and communities. Not only are we health conscious we also have sustainability and the environment at the heart of everything we do. We...

  • Service Desk Administrator

    2 weeks ago

    Richmond, Australia Epworth Healthcare Full time

    As an integral part of IT Services team, you will be responsible for providing IT support to all Epworth’s IT customers. This will include: triage, resolution, and escalation of incidents and requests. Proactive management of major incidents and disruptions is core to this role and you will be expected to maintain communication with your team and other...

  • Team Leader

    11 hours ago

    Richmond, Australia Venturex Talent Group (Venturex Global PTY LTD) Full time $104,000 - $130,878 per year

    Are you an experienced Senior Property Manager ready to take the next step into leadership? Join a leading real estate brand in the Hawkesbury region and step into a Team Leader role where you'll manage a portfolio while mentoring and overseeing a small, dedicated team.About the Role:Manage your own small residential portfolio with the support of a skilled...

  • Building Team Leader

    1 day ago

    Richmond, Australia BGIS Full time

    **The Role** As a mobile **Building Team Leader, **you will be managing a team of 5+ Technicians completing planned and reactive commercial maintenance requests. This role is **based **in **Richmond, NSW.** - Managing the delivery of the contractual obligations ensuring that the contractual KPI's are achieved - Manage daily operations of the Technicians,...

  • Team Leaders

    2 weeks ago

    Richmond, Australia On The Juice - Nutrition Bar Full time

    We have exciting opportunities at On The Juice - Nutrition Bar! We are now searching for full/part-time team leaders as well as casual team members who are passionate about nutrition, fitness and customer service experiences. The successful team leader/member will have: - High-level customer service skills - Hardworking, works efficiently and well under...

  • Team Leaders

    6 days ago

    Richmond, Australia On The Juice - Nutrition Bar Full time

    We have exciting opportunities at On The Juice - Nutrition Bar! We are now searching for full/part-time team leaders as well as casual team members who are passionate about nutrition, fitness and customer service experiences. The successful team leader/member will have: - High-level customer service skills - Hardworking, works efficiently and well under...

  • Service Desk Support

    2 weeks ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE: User Support Specialist** - An opportunity has come up to join the Mercy Health IT Applications team. This team provides ongoing support and guidance to the business around the Application Landscape at Mercy Health. This role will be responsible for: - Permanent, full time position for immediate start - Located at the Richmond Support...