Collection Officer

Employment Type: Full Time

Location: Hybrid/Richmond

Upload with Application: Resume, cover letter, and all relevant qualifications

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The role of the Credit Officer is to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed / collected in a timely and effective manner. In this role you will possess strong written and verbal communication skills, and a strong customer service/support focus. You will have a keen attention to detail and a commitment to stream lining processes while reporting into the Credit Manager
- Manage a portfolio of overdue accounts
- Follow up outstanding invoices keeping a record to substantiation of Debt
- Liaising with internal and external stakeholders relating to Debtor balances.
- Determine payment arrangements with debtor
- Investigate and reverse payments that are rejected or dishonored.
- Notifying regional offices or debtors when a rejection has occurred with a

direct debit or credit card transaction
- Report/Flagg Doubtful Debtors and provide relevant supporting documents

to support recommendation.
- Assistance in notifying debtors when an over or under payment has been

made

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:
Excellent negotiation and communication skills

Excellent phone manners
- High level of accuracy and attention to detail
- Experience with Microsoft Excel
- Experience working in a fast-paced complex environment
- Clear ability to escalate decisively, clearly and with confidence
- Excellent customer service.

Experience with Age Care/Home Care collection highly desirable

You will also be required to provide evidence of, or in the process of obtaining:
- A current Police Record Check and Working with Children Check.- Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
- We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture._
- We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present._