Electronic Operations Manager

1 week ago

Melbourne, Australia Drive mate Full time

About us and culture: Drive mate is the biggest peer-to-peer car sharing platform in Australia, on a mission to accelerate the trend from car ownership to usership. Continuously improving customer experience is our key task and to be able to do that we are growing our team, in Sydney and beyond. We recently completed our pre
- series A fundraising and are on track to realise our mid-term ambitions. At Drive Mate our people are at the core of what we do and what we want to become. We promise a great opportunity to people who bring with themselves not just experience, but more importantly the right attitude and energy to match the speed of a rapidly growing startup. This is a great opportunity for you to join a scaling startup at an early point and grow and learn alongside us.

About the role:
In this role you will be responsible for the installation, adjusting, repairing and replacing of our industry-leading remote car control module the Drive mate GO in Melbourne. This module makes the car accessible for our clients without the use of a key. The module also acts as an advanced security system, monitoring the GPS to always locate the car. Also advising our customers how to use the product to prevent future problems. You will have to be able to monitor the systems from a remote site and be able to diagnose the system as our customers use our advanced products nationwide.

**Responsibilities**:

- The installation and calibration in a wide range of cars of our advanced Drive Mate Go module
- Provide first-class support and relationship management to a growing number of Drive mate car owners
including technical support and explaining the way it works in normal everyday non technical terms
- Stickering of cars and vans with Drive lah outings
- Trip support and dispute management
- Rental Management Support (RMS) setup and operations

About You:

- You are a people person with a wide range of technical know-how related to cars, including electronics and mechanical knowledge. You thrive working with others and love building personal connections with customers.
- You are organized, can work in a team but also alone and like to create structure.
- You're a problem solver and are confident in your decision-making abilities
- You have a proactive and can-do attitude
- You have a general knowledge of car electronics and can-bus related protocols
- You have a driving license

You can delight us if you have:

- Passion for sharing, collaborative consumption, and tech startups
- Strong knowledge of digital programming software
- Experience working with startups
- Love for cars as much as we do

Compensation: Competitive renumeration & an opportunity to work in a high growth company that is changing the way we move around.

**Salary**: $70,000.00 - $90,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have the technical knowledge related to cars, including electronics and mechanical knowledge?

**Experience**:

- Customer service: 1 year (required)
- Equipment Engineering: 2 years (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (preferred)

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