Sales Account Manager

20 hours ago

Rydalmere, Australia Crazy Parts Pty Ltd Full time

Customer Sales Account manager:

- Serves customers by providing product and service information and resolving product and service problems. Maintaining the customer relationship and increase sales to reach your KPI.
- Face to face visit customer and Phone call return visit.
- Set up and prepare your customer groups' sale target plan.
- Answers incoming customer calls regarding billing issues, product problems, service questions and genera client concerns.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Qualifications / Skills:

- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Face to face communication skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking

Education, Experience, and Licensing Requirements:

- University/college degree is an asset
- Familiarity with office software and phone systems a plus
- Previous experience, especially in particular industry, preferred
- Excellent verbal and written communication skills.

**Salary**: From $70,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Professional development assistance
- Profit sharing
- Visa sponsorship

Schedule:

- 8 hour shift

Supplementary Pay:

- Annual bonus
- Christmas bonus
- Commission
- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Rydalmere, NSW 2116: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Relationship management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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