Sales and Customer Service Consultant

Position Description

**Position - customer Support consultant ‎ ‎**

**Department - Operations**

**Reports to - team leader, customer support**

**Purpose of Role**

To provide highest level of customer experience through a variety of contact methods and assist in delivering products and services offered by Dye & Durham together with memorable client interactions in doing so, help the organisation achieve their short and long - term objectives.

**Duties and Responsibilities‎**
- Ensuring all inbound calls are proactively answered as soon as possible and assist customers enquiries and log calls and tickets where appropriate.
- Processing and delivering property certificates from Government Departments, Local Government Authorities, Land Registries (national and international) and any other relevant authorities, direct to our clients as and when required.
- Working as part of a team to understand where we can improve what we do for the benefit of those we serve.
- Ensuring calls are answered within 3 rings and assist client enquiries, log calls and tickets where appropriate.
- A high level of service mentality is required to ensure our customers receive the highest level of service.
- Over-the-phone training, passing leads to sales, assisting in various product testing, bureau processing, and all administration needs of the team and division.
- Contribute to the improvement in team processes, techniques, and capability
- Demonstrable and high-level communications skills to keep stakeholders always informed.

**Selection Criteria**
- Proven experience or demonstrated ability to successfully work with a team in a high - volume customer service environment.
- Demonstrated ability to analyse problems and provide meaningful solutions that maximise client satisfaction.

**Work Experience**
- Excellent verbal and written communication skills.
- Ability to successfully work with a team in a high-volume customer service environment.
- Ability to analyse problems and provide meaningful solutions that maximise client satisfaction.
- Knowledge of Service / Help Desk and Contact Centre support tools.
- Strong client focus, both internal and external

**Other**
- Promotes a positive working relationship within their team and the wider organisation.
- Actively contributes to the promotion of equal opportunity and non-discrimination in the workplace.
- Actively identifies personal training and development needs, and proactively contributes to maintaining up to date knowledge, skills, and abilities.
- Demonstrated commitment to the Organisation Vision, Mission and Values.
- Displays a commitment to personal safety and that of their colleagues, to ensure a safe and healthy work environment, through the identification, removal and reduction of workplace hazards and risks.
- Abide by and always comply with all company procedures and policies.
- Eligibility to meet the requirements of a undertake and successfully complete pre-employment checks including reference checks, National Police Check and provide evidence of citizenship.
- Enter and abide by conditions of LANDATA Confidentiality Deed.
- Strong organisation and prioritisation skills.

**Benefits**:

- Dental insurance
- Health insurance
- Professional development assistance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location