Administration Support Officer

2 weeks ago

Parramatta, Australia MTC Australia Full time

**About Us**

MTC is a social enterprise that enables people to overcome barriers on their path to meaningful work. We do this through the employment, mentoring and training programs we deliver.

Each year we support over 20,000 people across NSW and QLD that are vulnerable and experiencing disadvantage with new skills, confidence and opportunities.

**About the Role**

We are seeking an Administration Support Officer to join the team at our Parramatta site. You will be integral to providing effective and efficient customer service and administration support to our staff and customers attending our Skills for Education and Employment Program.

Reporting to the Centre Manager, you will:

- Provide administrative support to staff and customers
- Welcome customers and visitors in a professional and friendly manner
- Manage the counter and phone call enquiries from a variety of stakeholders
- Communicate respectfully with customers from diverse backgrounds
- Participate in outbound call campaigns
- General office administration support

**About You**

To be successful in this role you will have**:

- Demonstrated experience working in an administrative and/or reception role within a similar environment.
- Computer literacy with proficiency in Microsoft Office
- Strong customer service skills
- Excellent organizational and time management skills
- A friendly, polite, professional, and courteous style
- Ability to build rapport with students and clients
- High attention to detail

**Why Choose Us**

At MTC, you will have the opportunity to become a positive and lasting influence on someone’s life.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a customer-centric culture that empowers us to do what it takes for our customers to know that they matter.

We also offer:

- Salary packaging and incentives
- Career and development opportunities
- Tailored Learning & Development
- Education Assistance Program
- Recognition and Reward scheme
- Flexible working arrangements
- Paid Parental leave
- Two Me Days

**How to apply

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