General Manager

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
The General Manager - Oceania is responsible for managing and driving Ross Video’s operations within the Oceania region, including Sales, Service Delivery, Creative Services, Marketing, and Market Vertical development. Reporting to the Senior Director of Sales, APAC, this role plays a key part in advancing Ross Video’s market presence in Oceania, overseeing regional strategy, cross-functional collaboration, and revenue growth.
This position involves a significant sales component, with a focus on strengthening client relationships, developing new business, and ensuring high customer satisfaction. The General Manager - Oceania will align with Ross Video’s global strategy, while addressing the specific needs of the Oceania market.
Direct reports outside of the Global Sales department will have a dotted line to their respective managers, ensuring alignment with departmental objectives while facilitating a unified and cohesive approach to customer engagement, brand representation, and market positioning.
**Who you report to**: Senior Director of Sales - APAC
What we offer
Ross offers competitive salaries, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, wellness allowance, employee share ownership program, development support
Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.
**What the job is all about**:General Management**:

- Develop and implement a strategic and operational business plan for the Oceania region, aligned with Ross Video's global objectives and APAC initiatives.
- Collaborate closely with the Senior Director of Sales - APAC to ensure strategic alignment with broader APAC goals, contributing regional insights and maintaining effective communication.
- Oversee budgets, financial performance, and resource allocation for Oceania, ensuring that financial objectives are met and ROI is maximized.
- Drive cross-functional collaboration with departments such as Service Delivery, Marketing, and Creative Services, fostering a cohesive and aligned approach across the Oceania region.
- Foster a culture of innovation, collaboration, and continuous improvement within the Oceania team, promoting employee engagement, cooperation, and development.
- Manage hiring, motivation, and evaluation of direct reports in collaboration with department leaders, promoting a high-performance culture and alignment with Ross Video’s cultural values and Code of Ethics.

**Sales Leadership**:

- Lead the Oceania sales team to achieve regional revenue targets, ensuring consistent growth and market penetration within Oceania.
- Develop and execute strategic sales plans in collaboration with the Senior Director of Sales - APAC, to expand market share and penetrate new customer segments.
- Build and maintain strong customer relationships, acting as a trusted advisor to key clients and promoting customer satisfaction and loyalty.

**Service Delivery Management**:

- Oversee service delivery operations to ensure timely, high-quality customer support and project execution.
- Collaborate with the global service team to implement standardized processes, service levels, and quality assurance measures aligned with APAC and Ross Video’s global standards.

**Creative Services Management**:

- Manage the creative services team responsible for delivering high-quality video production solutions, including graphics, virtual sets, and augmented reality.
- Collaborate with internal stakeholders and clients to ensure timely delivery of creative projects that meet Oceania market needs and align with Ross Video’s standards.

**Sports & Live Events (SLE) Vertical**:

- Lead and oversee the Sports & Live Events vertical within Oceania, working closely with clients, production teams, and the global SLE team to maximize revenue potential.
- Develop and execute strategies to secure new sports and live event opportunities, coordinating with cross-functional teams to ensure successful project execution and client satisfaction.

**Marketing**:

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