Service Desk Lead

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.

Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business ecommerce provider and **Ezidebit** a digital recurring business-to-consumer payments

**About the Role**:
We’re looking for a **Service Desk Team Lead** to oversee the corporate IT systems and services for our GP AU/NZ teams. In this **hands-on leadership role**, you’ll ensure our staff have the tools and support they need to deliver exceptional service to customers.

Your primary focus will be leading our IT operations team, providing **technical guidance, people leadership, and strategic direction** across Oceania. You’ll also collaborate with cross-functional teams to develop best practices for infrastructure management across the company.

**Key Responsibilities**:

- Manage corporate enablement services, including their infrastructure and cloud environments.
- Lead and mentor a team of technical professionals.
- Oversee strategic planning for team growth and evolving technologies.
- Manage and prioritize workloads, ensuring operational efficiency.

**About You**:
You’re an **experienced IT leader** with a strong grasp of modern **infrastructure, cloud, and SaaS** best practices. With a hands-on approach, you thrive in technical environments, designing scalable solutions with security and distributed system considerations in mind.

You bring:

- A **tertiary qualification** in IT or a related field.
- ** 3+ years** of experience managing technical teams.
- Strong knowledge of **web technologies**, including performance monitoring and end-user experience optimization.
- Proven **stakeholder management** skills, ideally in a multinational environment.
- Moderate experience with **automation tools and Infrastructure as Code**.
- A working knowledge of **Agile methodologies** (preferred).
- Excellent **communication and collaboration** skills.

**Salary**:
The salary range for this role is $120, 000 - 130, 000 per annum + superannuation.

**Our Benefits**:
**Join a leading global technology brand that offers benefits you’ll actually value, including**:

- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.

**Ready to Apply?**:

- We respectfully ask that no recruiters contact us with regards to this role._

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