Service Desk Coordinator

We are looking for a customer focussed individual where the primary objective is to provide support and assistance with resolution of IT incidents and requests. Your proven, strong communication, proactivity and time management skills will ensure you build strong working relationships with internal and external customers.

About The Role

An opportunity now exists for an IT Service Desk Coordinator to join our IT Team based at our head office in Seven Hills.

Reporting to the IT Service Delivery Manager, you will be responsible for ensuring an efficient service is provided to our users in order to meet the needs of the business and ensure timely responses and resolution to incidents and requests.

The opportunity would also suit a graduate or someone looking to start their career in IT.

The duties will include:

• Act as the primary point of contact for all incidents and requests
• Provide first and second line technical support on a wide range of technologies and systems via phone, email and face to face
• Resolving incoming support incidents
• Service, prioritise and escalate inbound service requests
  You will also be expected, where required, to participate in a range of projects and become a subject matter expert for a variety of company systems

About You

To be considered for this role, you will:

• Call on your previous IT experience including desktop and application support, licensing and diagnostics to provide an exceptional service in a demanding but rewarding environment
• Have excellent communication and interpersonal skills to liaise with people at all levels of the business (both internal and external) with confident verbal and written communication
• Highly motivated and have a keen eye for detail and able to follow through on tasks
• Ability to work unsupervised and as a team player whilst accountable for your own actions
• Ideally worked 6 months in a system support role preferred
• Experience with Windows Desktop PC/Office365/Active Directory/MFA preferred
• Experience with SOE Imaging, Remote Support Technologies, Mobile Device Management and Telephone systems desirable
• Have a passion for technology
• Previous experience in a service environment desirable

If you are looking for an exciting and challenging opportunity, want to make a difference, work autonomously and own what you do, then we are looking for you

What's in it for you?

• A competitive remuneration package
• The opportunity of career advancement through mentoring and our formal learning and development program
• A great team environment and culture
  Fantastic employee reward and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice

To know more about the exciting employee benefits at Grace, click on the following URL for more information

About GCW

The GCW Group is one of Australia's premier services organisations , home to well-known brands like Grace Removals, Grace Information Management, and Crown World Mobility. We are committed to providing exceptional customer service and operational excellence. Our investment in training, professional development, and the adoption of advanced technologies and innovative processes boosts our efficiency and service quality, making us the preferred choice in the industry. We are also dedicated to sustainability and responsible business practices, ensuring that our success contributes to environmental stewardship and community engagement. Looking forward, our goal is to continue expanding our capabilities and reinforcing our status as an industry leader.

The preferred applicant will be required to undertake a Police Criminal History check as part of their employment.