Customer Experience Platform Tech Lead

1 week ago

Brisbane, Australia Great Southern Bank Full time

**About the role**

As the Customer Experience Platform Tech Lead, you will support the Customer Experience Platform Manager and Solution Architect in the delivery and management of our critical customer facing systems. You will partner with business stakeholders and technology peers to deliver effortless customer experiences across a diverse range of technologies.
In the role, you will work closely with the Solution Architect to shape new change, participating in the development of technical and solutions designs. You will collaborate with your peers within the platform to help solve complex technical issues and provide expert technical advice. As a key member of the Customer Experience platform leadership team, you will play an important part in fostering a culture of continuous improvement by providing mentoring to technical resources and developing roadmaps for implementation.

**What we’re looking for**
- Strong technical background with diverse experience across multiple technology disciplines such as infrastructure, software development, or support
- Working knowledge of development techniques and architectural patterns
- Strong communication skills and ability to communicate complex technical concepts to non-technical stakeholders
- Understanding of software design for scalability, security, performance, and reliability
- Strong experience with Agile, Continuous Delivery, CI/CD Pipelines, QA methods and tooling
- Experience working with Marketing technology solutions highly considered

**What’s in it for you?**

We want you to make an impact. You will be part of a growing and innovative organization, with the ability to influence the people, culture and practices of Great Southern Bank - keeping us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site

At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.

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