Technical Claims Specialist

**Overview of the role**

An exciting opportunity exists for someone with a background in claims handling who has assessment experience, technical skills and an ability to coach and mentor assessors.

Furthermore, they are also engaged to support change initiatives, claim reviews and audit functions and work alongside key stakeholders Australian Super and their insurer.

**This is a permanent full time role that would suit a Senior or experienced Claims Assessor ready to take that next step and allows for flexible/hybrid working conditions.
**Key Accountabilities and Main Responsibilities**
- Ability to coach and mentor both existing and new starters assessors as they progress through their delegated authority limits.
- Being a point of contact for any technical or adhoc queries from the Assessments department.
- Reviewing claims and providing verbal and written feedback to both new and existing assessors to assist with their learning and development.
- Providing written claim reviews of escalated, ageing and complex claims to achieve timely outcomes for members.
- Delivery of training and workshop uplift sessions to the department.
- Analysing and Identify trends and recommending viable solutions.

**Experience & Personal Attributes**
- Demonstrated assessment skills including advanced knowledge of product and policy, medical, claim audit functions, system and legislation impacting the life insurance industry.
- Prior experience in training, mentoring and coaching assessors with an ability to motivate and provide constructive feedback in a learning environment.
- A problem solver with an ability to look at claims from a different perspective and drive for quality assessment outcomes that benefit members.
- Thorough experience of group or retail insurance products.
- Strong time management with the ability to co-ordinate multiple activities at any given time
- Impeccable written and verbal competency with the capacity to deal with differing personality types and skill levels.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.