Is Helpdesk Support Officer

2 weeks ago

Clayton, Australia William Adams Full time

**Are you an experienced Level 1 Helpdesk / Support Officer looking for a new challenge and job stability?**

Right now, at William Adams **Clayton**, we may have the role for you

This is a true support role, supporting 650+ users across various platforms and multiple locations across Victoria and Tasmania.

Our IS Support team require a new team member, who can bring Level 1 Helpdesk / Support Officer experience.

**ABOUT THE ROLE**

Reporting directly to the IS Service Desk Manager, you will play a pivotal role as part of a small and dedicated team of helpdesk professionals. Bring your enthusiastic approach and customer service brilliance with the ability to manage multiple requests with different priorities within agreed time frames.

**Your key responsibilities will include the following**:

- Ensure all tickets and service requests logged, diagnosed, prioritised and actioned (or escalated) in a timely manner.
- Performing user account creation and maintaining appropriate user access to the various IS systems
- Ensure adherence to William Adams IS policies and procedures
- Assist with installations, configurations and maintenance of IT hardware ie, laptops, desktops, monitors, iPhones, printers and other devices as required
- Assign and maintain IS assets to staff and making sure assets are recorded in Asset database system
- Be actively engaged in continuous improvement of systems and processes

**ABOUT YOU**

**You will ideally have the following skills, experience & attributes**:

- Excellent verbal and written communication ability
- Good time management, multitasking and organisation ability
- Previous Level 1 support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365 etc

**Why work with us?**

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

Want to know more?

Call David from our Talent Acquisition Team on 03 9566 0961 with any questions.

  • Is Service Support Analyst

    6 days ago

    Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania. Our IS Support...

  • Is Service Support Analyst

    2 weeks ago

    Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania. Our IS Support...

  • Is Service Support Analyst

    1 week ago

    Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania. Our IS Support...

  • Is Service Support Analyst

    2 weeks ago

    Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Service Analyst, with 3+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 650+ users across various platforms and multiple locations across Victoria and Tasmania. **ABOUT...

  • Is Service Support Analyst

    2 days ago

    Clayton, Australia William Adams Full time

    Are you an experienced Level 2 Helpdesk/Support Service Analyst, with 3+ years of experience, looking for a new challenge and job stability? Right now, at William Adams Clayton, we may have the role for you! This is a true support role, supporting 650+ users across various platforms and multiple locations across Victoria and Tasmania. Some travel will be...

  • Administration Office Support

    24 hours ago

    Clayton, Australia BENDTECH INDUSTIRES Full time

    **About the business** BT(BENDTECH) is a manufacturing engineering business in the South Eastern suburbs, manufacturing products for Australian and overseas markets. **About the roles** **Benefits and Perks** Two exciting opportunities to join the dynamic teams of Australian growing manufacturing businesses, working in our offices in Clayton. A rewarding...

  • Business Support Officer Uam

    2 weeks ago

    Clayton, Australia Downer Group Full time

    **ABOUT THE ROLE** Are you a passionate, self-motivated individual with exceptional communication skills? Join our team as a **Business Support Officer**in a permanent, full-time capacity and support us as a leading-edge, high-quality design services provider for the electricity distribution network. Based in our **Clayton office**, you will play a pivotal...

  • Ndis - Administrative Support Officer

    3 days ago

    Clayton, Australia Optimum Plan Management Full time

    **The Organisation**: Optimum Plan Management is an NDIS registered provider of financial intermediary or plan management services to NDIS participants, their families and service providers. We help participants get the best out of their NDIS plan. We are seeking a highly driven and dedicated Administrative support Officer. **About the position**: This is a...

  • Administration Support Officer

    2 days ago

    Clayton, Australia ALTON Full time

    Maintaining documents relating to supply chain process in accordance with the company’s quality requirements (GMP) - Publish chain information required by finance, marketing, and sales quickly and effectively, liaising with other departments where necessary to ensure integrity of information. - Assist in following up suppliers on delivery status and...

  • Student Support Officer

    2 weeks ago

    Clayton, Australia Monash University Full time

    **The Opportunity** Join the Access Inclusion and Success team as a Student Support Officer in the Peer Mentoring program. The Student Support Officer provides a range of administrative and support services for Peer Mentoring programs, events and initiatives designed to improve the student experience. The role is responsible for working with students and...