Infrastructure Manager

2 weeks ago

Brisbane, Australia HUMANISED GROUP Full time

**About the business**
***
This is a government owned entity, located in the heart of the CBD, they have state-of-the-art offices for you to enjoy which is close to public transport. They also offer a hybrid WFH arrangement.

They are going through a major transformation period with no sign of slowing down.

**About the position**

This is a newly created position and suited for seasoned Managers who have worked within an Enterprise environment and can bring their own playbook of wins and projects.

The team that you will be managing will be responsible for both operational and projects across Workplace Technology Hardware, Identity & Access Platforms, Citrix & O365 Platforms, Desktop Packaging & Distribution Platforms, VC and CCTV platforms.

In a snapshot your role will cover.
- Management of budgets
- Lead development to the delivery of their strategies and roadmaps/blueprints for accountable platforms in collaboration with the ICT Services Architects.
- Oversee the Lights-On administration and support lifecycles for accountable platforms.
- Define, implement, monitor and improve the ICT Change Management process, and its associated standards, tools, procedures, and metrics.
- Encourage and embed a culture based on teamwork, continuous improvement, and accountability.
- Lead major incident management through to restoration of service, while ensuring urgency from resolver teams, stakeholder communication and the escalation process with the client, internal support groups and third parties is effective.
- Experience designing and defining workflows, business processes, KPI based performance management frameworks.
- Stakeholder engagement & presentation of high-level solution designs.

**About you**
- Knowledge of best practice security principles with Cloud, Infrastructure, End User Computer experience
- Strong customer focus, excellent interpersonal and communication skills and demonstrated ability to develop and maintain strong stakeholder relationships.4+ years’ experience working in a similar position.
- Can pass a Federal Police Check
- Be located in Brisbane or are relocating within the next several weeks.

**What’s in it for me?**
- Newly created role where you can leave a legacy within the business whilst building out capability around you.
- Minimal outages which mean more days where you can switch off at the end of the day
- Environmentally friendly which is a strong focus point and will be an area for growth
- The business has seen massive growth YoY with another growth phase over the next 12 months.
- No redtape with a degree of autonomy to operate
- Flexible hybrid WFH arrangements
- CBD fringe location

**Want to know more?

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