Change Communications Manager

**Job no**: 527240
**Work type**: full time
**Location**: Sydney, NSW
**Categories**: Information Technology
- Employment Type: fixed term role for 24 months as a Change Communications Manager
- Starting Salary $143007 plus generous superannuation and leave loading
- Location: UNSW Kensington Campus (Hybrid Working Opportunities)

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The vision of the UNSW Innovation Accelerator Program is to create an environment that empowers and supports individuals to bring innovative ideas to fruition. It emphasizes strong leadership endorsement and capability uplift by developing new skill sets, mindsets, and tool sets, and fostering a culture of innovation, customer centricity, and collaboration. The program aims to provide a pathway for ideas to be developed, evaluated, and integrated into business as usual, with a focus on speed and agility to facilitate the rapid movement of ideas and innovation. This includes the experimentation and adoption of AI across UNSW, through a separate but integrated program of work.

The Change Communications Manager is responsible for developing and implementing a tailored communications strategy with a strong organisational change element to support successful adoption of the innovation culture at UNSW, including utilisation of AI and other emerging technologies to support innovation. They will work cross functionally across the UNSW IT teams and the wider UNSW community to ensure key business stakeholders are engaged and supported in innovation enablement. The Change Communications Manager is focused on delivering human centred change and reports to the Director Engagement and Change or Change Lead, with a dotted reporting line to the Director Innovation Enablement.

**Specific accountabilities for this role include**:

- Develop a fit for purpose change communications approaches appropriate to the complexity of the proposed changes.
- Lead the change communications process through its entire lifecycle, including continuous assessment of the effectiveness of the plan and identification of alternative approaches.
- Initiate and facilitate stakeholder engagement, to ensure the voice of the customer is heard and implemented into the product design.
- Develop and deliver a tailored communications and engagement strategy with a strong organisational change element to support successful adoption of Innovation culture and enabling technology.
- Plan, develop, and implement communications to inform and support impacted stakeholders and customers.
- Collaborate with a wide range of stakeholders, including divisional and faculty leadership teams and corporate communications team
- Utilise an effective mix of traditional and digital communications mediums, tailoring to impacted stakeholders’ preferences where required.
- Provide support to the implementation of a mindset and culture plan, along with corresponding capability uplift, fostering a culture of innovation, customer centricity, and collaboration.
- Supporting a culture of innovation by role modelling experimentation and innovative change approaches, techniques and mindset.
- Produce high-quality communications deliverables and ensure change execution activities are delivered within set timeframes.
- Coach and influence leaders to become great communicators to effectively engage their people through the implementation of change.
- Actively seek feedback to help measure the effectiveness of stakeholder engagement and communications activities
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

**Skills and Experience**:

- Tertiary qualification with extensive experience in change communication management to support organisation change and technology related roles.
- Keen desire to learn and experiment with emerging technologies and interest in the culture of innovation.
- Some exposure to human centred change and/or organisational development would be an advantage.
- Demonstrated experience in distilling complex information into simple messages with the ability to tailor content for a variety of audiences.
- Ability to function effectively and independently with the capacity to take responsibility, exercise judgement and proactively address and resolve problems as they arise.
- Ability to work in a highly adaptable and consultative manner, working in a collaborative way