Head of Digital Experience

2 weeks ago

Sydney, Australia Ticketek Entertainment Group Full time

**About Ticketek Entertainment Group**

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget. In a distracted world where nothing beats real human moments, We makes life better live

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Sport (TEG Sport), Touring (TEG Touring) and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

**About The Role**

We're hiring a Head of Digital Experience to drive digital transformation within our Ovation pillar. This role will form part of our Digital Customer Experience (DCX) team to lead the design, optimisation, and evolution of our customer-facing platforms across web and app.

You’ll own end-to-end digital journeys - ensuring every interaction is seamless, personalised, and delivers real impact for customers and the business. You’ll lead a multidisciplinary team across UX, research, digital insights, optimisation, and product ownership, and collaborate closely with data, product, engineering, and marketing to bring bold ideas to life.

**Requirements**:
**What does a day in the life look like?**
- Execute the digital experience strategy across web and mobile app platforms.
- Lead and inspire a high-performing team of UX designers, researchers, analysts, and product specialists.
- Champion customer-centric design principles that drive usability, accessibility, and emotional connection.
- Work cross-functionally to embed personalisation, experimentation, and data-informed decision-making into every release.
- Ensure seamless handoffs and feedback loops between UX, data science, content, and development teams.
- Define and track digital success metrics aligned to engagement, satisfaction, and commercial performance.
- Drive innovation in fan engagement, leveraging AI, personalisation, and emerging discovery tools
- Champion seamless, data-led experiences that drive growth, loyalty and satisfaction
- Stay ahead of industry trends in digital CX, innovation, and fan engagement.

**About You**
- 8+ years in digital product, UX, or customer experience leadership roles.
- Proven ability to scale and lead multidisciplinary teams across UX, design, and analytics.
- Deep knowledge of UX best practices, journey optimisation, and digital product delivery.
- Strong working knowledge of analytics tools (e.g. GA4, Hotjar, FullStory) and experimentation platforms.
- Experience collaborating with engineering, data science, and marketing in agile squads.
- A user-first mindset and the ability to translate customer insight into elegant, measurable solutions.

**Benefits**

**Here’s a taste of what Ticketek offers**:

- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team

**Equal opportunities**

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

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