Technical Support Officer
9 hours ago
We are looking for a person who has:
- Experience within the RV or light to heavy vehicle industries.
- Logical problem solving and understanding of technical issues.
- Effective communication and telephone skills.
- High organisational and administrative skills.
- Careful attention to detail and processes, work in a systematic and methodical manner.
- Ability to organise and coordinate external repairs through a network of preferred agents.
- Ability to work autonomously while being part of a team.
- Ability to plan & execute to deadlines.
- Proficient computer skills, including CRM & Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Committed and reliable company and team member.
Your role is to:
- To support the Zone RV clients and team members with any technical issues to ensure that all clients receive professional service consistent with a premium quality product and market leading brand.
- To work closely with and maintain open communication with engineering and production teams for product updates and technical issues.
- Provide monthly reporting on technical issues to Management.
- Maintain client information in our CRM platform.
- Provide a high standard of customer satisfaction via quick response times.
- Assist with implementation of new programs and procedures as required.
What we need from you
- A 1-page cover letter outlining why you want to work at Zone RV and how you feel you can best contribute to its success.
- A 2-page resume outlining your education, skillset, and experience.
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