Property Claims Specialist

2 weeks ago

Sydney, Australia Combined Insurance Full time

Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

**Your Role**

The primary purpose of this role is to produce a high quality work product on large & complex commercial claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of claims incurred by insureds.

**Your Responsibilities**
- Act as Chubb Representative whilst visiting customers to gather information necessary as part of the claim process
- Make informed evaluations of damage and quantum
- Following Chubb’s Best Practice Guidelines and Claim Handling Instructions
- copy available at the time of interview
- Build strong relationships with Brokers to promote confidence and trust in Chubb’s claims service
- Liaise & build strong relationships with service providers i.e. builders and restoration companies
- Clearly identify potential fraud and subrogation issues
- Ability to handle complex technical property claims
- Engage with strategic stakeholders to ensure a smooth claim process
- Effectively manage and control volume of work & diary
- Identify and report internally on claims that are of significance to the business, including large loss reporting requirements
- All claims to be handled from cradle to grave
- Conduct investigations of all aspects of reported claims including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship, and completeness.
- Establish accurate and timely reserves.
- Seek technical assistance in handling claims exceeding delegated authority.
- Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim.
- Promptly and properly document all developments in the claims documentation system
- Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, damage, coverage provided and applicable limits.
- Effectively negotiate compromise settlements where appropriate.
- Effectively communicate with the following: Claim Department, Customer Services, Risk Control, Underwriting Departments, brokers, insureds, counsel, third parties and/or their legal representatives.
- Recognise subrogation where applicable & forward the claim to the subrogation team.
- Adhere to Insurance Contracts Act and all other relevant statutory rules and regulations.
- Effectively control the use, work product and expense of outside vendors.
- Any other duties as required by the Claims Manager
- Accountable for taking all practical measures to insure that the workplace is safe and without risk to health.

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