Customer Service Representative

2 weeks ago

Melbourne Airport, Australia Bollore Logistics Asia Pacific Full time

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers’ growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here at Bollore Logistics, our people’s actions are guided by our core values - Humility, Excellence, Courage, Agility & Innovation and Solidarity. We believe it’s the people who brought us to where we are right now, and it’ll be the people who propel us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**About the role**:
Based in our Melbourne Tullamarine office this role reports to the Sales and Customer Service Manager, to ensure our clients are satisfied & expectations are met, promotes existing services & ensures data accuracy whilst reporting to management.

**What you will be doing**:

- Customer Service
- Manage job file create, costing & other data entries
- Maintain & update client profiles & details
- Order follow-up & maintenance of order reports for clients
- Ensure clients are updated on all matters which includes pre-alerts, arrival dates, offloads & the deliver schedule
- Quote profitable levels to clients & overseas offices
- Handle customer rate & shipment queries
- Liaise with operational & warehouse staff to ensure client requirements are met
- Implement & maintain industrial project client SOP’s
- Arrange bookings with carriers / co-loaders & execute all pertinent shipping documents
- Coordinate day-to-day operations & transactions for freight forwarding & other related activities
- Promote & develop all Bollore Logistics services to clients
- Liaise with management on the following:

- All matters concerning client details
- Accounts that are approaching or outside their agreed terms
- Service & develop existing accounts

**Requirements**:
Essential:

- At least three years of experience in Customer Service or in a related role
- Previous experience handling sea & air freight
- Proficient knowledge of all facets of freight forwarding

Desirable:

- Familiarity with Cargowise One
- Fluent with Microsoft Suit programs
- Excellent interpersonal & communication skills
- Conflict resolution & diplomacy know-how
- Ability to think laterally to find practical solutions to problems

**What we offer**:
Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

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