Ict Support Officer

IT & Telecomms
- Help Desk / Support
- Melbourne
- Permanent / Full Time

8/7/2025
- Shape the future of education with purpose-driven innovation
- Work hands-on with cutting-edge tech across diverse platforms
- Fuel your growth with endless learning and upskilling opportunities

Are you passionate about technology and eager to make a real difference?

We’re offering an exceptional opportunity for a client-focused** ICT Support Officer (On-site)** to join a vibrant secondary college community.

This isn’t just a role—it’s a chance to combine your technical expertise with your ability to build strong relationships, solve challenges, and deliver outstanding support in a dynamic and rewarding environment.

**About the Role**
**In this role, you’ll provide technical support and troubleshooting while building lasting relationships with clients and team members. Your day-to-day responsibilities will include:

- Delivering technical support and managing systems and devices to ensure exceptional customer satisfaction.
- Logging incidents in the ticketing system, determining severity and priority levels, and escalating when necessary.
- Building strong relationships with the ICT Manager, clients, and the wider RTG team.
- Developing documentation, training materials, and guides to effectively support end users in utilising technology.
- Anticipating potential issues, making proactive suggestions, and sharing innovative ideas.

**What You Bring**
**We’re seeking a professional with:

- **1-2 years' experience** in Level 1/2 technical support, with a focus on documenting, monitoring, and resolving issues promptly.
- Proven experience supporting a broad range of Windows and Mac technologies.
- Solid understanding of wireless networking, TCP/IP, remote administration tools, and techniques.
- Basic skills in Windows system administration, including Active Directory (Azure) and Group Policy.
- Knowledge of cloud-based platforms like Microsoft Office 365 and G-Suite.
- Experience in administering Jamf or other MDM systems.
- Strong problem-solving skills to manage technical challenges efficiently and effectively.
- Excellent interpersonal, written, and oral communication skills.
- A customer-focused mindset and demonstrated ability to manage stakeholder relationships effectively.
- The ability to work autonomously with a collaborative, team-player approach.
- A **current valid Australian driver’s license** and access to your own car.

**Preferred Skills**
- Strong **critical thinking** abilities to diagnose and resolve issues with precision.
- Prior experience in a **client-oriented role**, showcasing a proactive and solution-driven approach to customer support.

**Why join us?**
**We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We support our people in their lives and understand there are things other than work on their minds.
- One of our strategic pillars is to expand our people’s careers and responsibilities as they grow and continue to develop.
- We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more

**Who is Reflex Technology Group?**

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that _we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome._ Our focus is on people and what they want to achieve and then how we can collaboratively develop a plan forward.

**_Become part of our dynamic team and help us drive strategies, solutions, and support that ensure our customers have the ultimate technology experience_**

**Please Note