Digital Customer Experience Manager

**ABOUT US**

Cotton On is a global fashion and lifestyle brand that’s taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are.

There’s nothing that excites us more than making a positive difference in people’s lives.
We stand for diversity, empowering people of all backgrounds to express their individual style and make their mark on the world.

We deliver the trends of the moment in womenswear, menswear and accessories, and inspire our community to have fun with it.

**ABOUT THE ROLE**

Our Digital Customer Experience Manager drives the digital marketing communications and trade strategy to deliver customer engagement, conversion and profitable sales growth for the region and brands through an innovative and collaborative approach.

This role is focused on our Southern region and oversees an amazing team across Digital Marketing, Ecommerce Trade, PR and Social.

In this role you will:

- Develop and lead the execution of the digital trade and marketing plans that leverage brand activity, deliver customer engagement, regional ecommerce sales and gross profit (GP).
- Influence across the business to build meaningful stakeholder relationships and deliver innovative, fresh and commercially-led solutions to drive growth.
- Understand return on investment (ROI), inspect analytics insights and results to inform trade and marketing decisions and take action.
- Lead the team with focus on traffic, conversion, trade and digital marketing performance metrics.
- Deliver and monitor site trade and digital marketing and protect the customer experience.
- Coach the team to take commercially-driven actions that, engage the customer, influence trade and protect profitability. Design and deliver confident, sophisticated and on-Brand communications campaigns that deliver on strategic goals.

**SKILLS AND EXPERIENCE**
- Demonstrated experience in Digital Marketing and/or Ecommerce
- A background in and passion for driving sales through an Ecommerce site
- Experience in leading a team and build collaborative working relationships
- Able to plan, organise, schedule and project manage in an efficient way
- The ability to engage and influence senior business leaders and key stakeholders
- Proven high level of commercial negotiation skills
- Demonstrable analytical problem solving and research skills, to identify and implement creative, innovative and flexible solutions
- Strong budgeting and forecasting skills

**OUR CULTURE**

To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.

Our team members are a passionate group of people, committed to making a real difference in people’s lives through our philanthropic arm, the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.

**BENEFITS**

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:

- 50% team member discount for all of our 7 brands.
- A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club)
- A brand-new childcare centre onsite - incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
- The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.
- Flexible working - enabling you to find the right working rhythm to be at your best.
- Competitive salary packaging - ensuring we are constantly benchmarking to industry.
- On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.
- An Employee Assistance Program for you and your family.
- Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
- Team mingle celebrations, speaker’s series, surprise and delight moments - the magic happens when we get together.
- Do you have a dog? Bring them into the office. We love them

ABOUT US

ABOUT THE TEAM