Workplace Lead

**JLL empowers you to shape a brighter way**.

**_ At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working._**

JLL's large general insurance client is looking for a Workplace Lead to be based at their Melbourne CBD Office. This role plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, our client and their guest. Managing a team of Mailroom Coordinators and Receptionists your role is to ensure exceptional client team member experience in every interaction, whilst delivering a range of on-site workplace related services.

**About the role**:

- Manage and train the mailroom coordinators and receptionists, conduct performance reviews and set goals with each team member
- Work with ANZ Experience Lead on processes and procedures
- Build relationships and rapport with key stakeholders, ensuring mínimal escalations
- Support the delivery of internal general service for our employees across a range of different disciplines including Property, Facilities, Workspace, event management, desk and parking booking, AV/VC issues and general building orientation
- Ensure adherence to client's workplace guideline to create a welcoming, safe and productive workplace
- Display flexibility in availability to ensure coverage on all conference floors and maintain work standards
- Raise work orders for repairs and maintenance personnel as needed while being the point of contact for the Facilities Management team
- Book meeting room spaces specifically for high-profile managers and Board of Directors, ensuring premium service standards
- Liase with Executive Assistant to organise events, coordinate catering services and registering of guests
- Ensure meeting room floors are maintained in a pristine and clutter-free way, ensure rooms are set up ready for each booking

**About you**:

- Previous experience in hospitality, or high-end corporate concierge services
- Proven experience managing a small team of employees
- Well-developed time management and project management skills, ability to meet deadlines and coordinate others
- Excellent interpersonal skills and ability to manage relationships and expectations
- Prior experience managing meeting room services is desirable

**What to expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

**Location**:
On-site -Melbourne, VIC

**_ JLL Privacy Notice_**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.