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Graduate Service Desk Officer

2 weeks ago

Melbourne City Centre, Australia Peoplebank Full time

Location:
- Melbourne CBD- Job Type:
- Permanent- Posted:
- 16 minutes ago- Contact:
- Patrick Fraser-Schmuki- Discipline:
- General IT
- Reference:
- 259053**Our Client**:
We are in partnership with a major global leader in the design and construction of large projects in the sectors of sustainable mobility, hydropower, water, and green buildings; on an exciting opportunity to join their IT engineering community as a Graduate Service Desk Officer..

**About the role**:
**Responsibilities**
- Work within the Service Desk team and be the first point of contact for users, actioning and resolving incidents and requests in the ITSM ticketing system at a level 1 capacity, according to internal SLA policies.
- Communicate with customers through tickets within the ITSM helpdesk but also in-person, via instant messaging, and over the phone.
- Troubleshooting general IT issues with hardware and peripherals and aiding users across IT-supported platforms.
- Perform account administration around password resets, MFA support and general access requests.
- Contribute to improving user support by actively responding to queries, ensuring the successful resolution of escalations and handling complaints.
- Display a strong commitment to customer service by using professional and courteous communications regarding customer inquiries, problems, and requests.

**Skills and experience**
- Solid technical background with an ability to give instructions to a non-technical audience.
- Customer service-oriented with a problem-solving attitude.
- Excellent written and verbal communication skills.
- Some technical understanding and knowledge of Microsoft Windows, Microsoft 365 and associated services, Active Directory and Azure Active Directory services.

For more information or a confidential discussion, please contact Patrick on (03) 8080 7213 quoting reference 259053.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._