Administration Officer

Published
November 11, 2024
Location
Collaroy, Australia
Category
Default
Job Type
Full-time
Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay)
Fitness Passport & HCF Private Health Insurance discounts
Permanent full-time opportunity (Mon - Fri, 8am - 4pm)
Northern Beaches location - Collaroy 2097
About us..
Royal Rehab LifeWorks is part of the Royal Rehab Group, a leading provider of disability and rehabilitation services.
Royal Rehab LifeWorks provides rehabilitation services to people experiencing illness, injury or disability to improve their overall wellbeing through individually tailored programs and world-leading technology. Our approach is informed by world-leading best practice and ultimately guided by the customer
- their needs, their goals, their aspirations.
Located on Sydney’s beautiful Northern Beaches, Royal Rehab LifeWorks at Sargood is located onsite at Sargood on Collaroy.
Sargood on Collaroy is a world first resort purpose built for people living with Spinal Cord Injury. We provide Short Term Accommodation and Assistance and Accessible Holidays with a team of qualified and dedicated staff, breath-taking ocean views and access to world-class facilities and activities. Royal Rehab LifeWorks at Sargood provides allied health services to guests and community clients.
At Royal Rehab we are proud to be Great Place to Work Certified
About the role..
Are you an organised and client-focused Administration Officer looking to make a difference? Join Royal Rehab LifeWorks at Sargood and be at the heart of our clinic’s daily operations. In this role, you’ll ensure a smooth, welcoming experience for clients while providing valuable support to our clinical team.
As the first point of contact, you’ll manage appointment schedules, handle invoicing and payments, and oversee NDIS plan management. Reporting to the Clinical Operations Manager and collaborating closely with the Program Managers, you’ll liaise with funders, prepare treatment rooms, and assist therapists with session setup. You’ll maintain accurate records, follow up with debtors, and contribute to the seamless operation of the clinic.
**Key responsibilities include**:
Issue and manage invoices, handle payments on the spot, track outstanding accounts, and follow up with debtors to ensure timely payment.
Coordinate appointment schedules to enhance clinic efficiency and client satisfaction.
Oversee NDIS plan tracking, liaising with funders and plan approvers as necessary.
Maintain accurate records for client appointments, treatment plans, and billing.
Prepare reports and assist with document management for clinic leadership.
Support administrative tasks including photocopying, filing, and data entry, while ensuring confidentiality.
Open and close the clinic, prepare therapy rooms, and assist therapists with setting up a clean space, equipment and resources for sessions as needed.
Provide limited mobility assistance to clients.
About you..
**We seek a self-motivated and friendly individual with**:
**Essential Criteria**:
Proven experience in a healthcare or clinic setting with responsibility for bookings, invoicing, and scheduling.
Familiarity with managing NDIS plans, funding, and liaising with funders and approvers such as insurance companies.
Strong attention to detail and ability to manage multiple tasks efficiently, ensuring accurate record-keeping and timely follow-ups.
Experience with processing payments, managing invoices, and debt follow-up.
Excellent verbal and written communication skills for effective interaction with clients, therapists, and management.
Capability to work autonomously while collaborating closely with team members, including therapists and management.
Demonstrated high level keyboard/computer skills with the ability to use clinic management software, Microsoft Office, and other relevant digital tools simultaneously.
Ability to assist with physical tasks, such as preparing therapy rooms and providing limited daily living assistance to clients as required.
Willingness to adapt to varying responsibilities and ensure clinic operational readiness, including opening and closing duties.
Ability to perform effectively within a dynamic, fast-paced environment, with a proactive approach to handling multiple priorities.
**Desirable Criteria**:
Previous experience as a Practice Manager.
Familiarity with working in settings that serve clients with disabilities, particularly in rehabilitation or community health services.
What we offer..
**Salary Packaging**: Lower your taxable income and increase your take-home pay

**Benefits**: Fitness Passport & HCF Private Health Insurance discounts
**Career growth**: Genuine career opportunities
**Work life balance**: Flexible work arrangements
**Salary**: Competitive remuneration
**Employee Assistance Program**: Access to professional counselling and coaching for you and your immediate family
**Leadership**: Supportive and experie