Member Services Manager

Member Services Manager

FINTECH AUSTRALIA LIMITED

FinTech Australia is the voice of the Australian Fintech Community.

We are a member-driven organisation building an ecosystem of Australian fintechs to advance our global economy and innovation culture. FinTech Australia works to create a strong community and foster connections whilst supporting innovation and advocating for regulations to create the best environment for Fintech’s to thrive.

We are now looking for an experienced Member Services Manager for an immediate start. This position is a full-time ongoing position, working 38 hours per week based in Sydney, NSW.

Our Member Services Manager will be responsible for the following duties:

- Responsible for carrying out analysis on complex resource management issues and initiatives that concern the organisation, and prepare associated reports, correspondence, and submissions to senior management
- Liaise with Senior Management and Board to develop, implement and monitor operational plans incorporating measures that deliver agreed strategic intents and KPIs.
- Assist the General Manager, the Board and the organisation's bookkeeper with bank account, reconciliations, and invoices
- Represent the organisation on internal and external matters, including negotiations, conferences, executive meetings, webinars
- Direct, manage, and develop the capacity of administrative staff to guarantee smooth business operations and the provision of accurate and timely information
- Monitor and supervise staff in regard organisational correspondence
- Provide relevant information and support for the preparation of financial reports and budgets
- Assist accounting with revenue and growth forecast providing relevant and accurate information about receivables and membership inflow/outflow
- Liaise with Senior Management to create and implement strategies and procedures for member retention
- Direct, manage, and develop the capacity of administrative staff to guarantee smooth business operations and the provision of accurate and timely information
- Assist Senior Management with report, collecting and organising information for Board Meetings
- Liaise with Senior Management to develop business risk matrix
- Responsible for overseeing the formulation and implementation of plans, policies, and processes
- Responsible for conducting commercial activities as required
- Negotiate invoices with members and suppliers, monitoring and managing invoices accuracy and payments
- Ensure effective controls are in place to detect unauthorised use of funds and assets.
- Ensure compliance with the organisation constitution, policies, and procedures
- Produce and manage the partnership/sponsorship agreements, monitoring staff in regards proper record keeping
- Liaise with legal partners for any advice and legal direction in regards agreements and liability
- Manage the insurance policies
- Responsible for managing an accurate membership register that meets the organisation's legal, constitutional, financial and practical requirements.
- Engages with members and resolve membership issues and concerns
- Work with the CEO and Head of Community and Partnerships about membership issues
- Create an environment that supports learning and improvement and contribute to a healthy and safe work environment.
- Maintain events operational plans and oversees event execution per agreed strategies and budgets
- Manage and monitor events calendar
- Creates WBS for events: scope, time and budget
- Inspect and negotiates venues from evaluation to post event communication
- Negotiate venues hires, pricing, and delivery due dates with suppliers
- Help develop post event reports monitoring and managing collection of metrics and presentation for Board and Sponsors
- Maintain accurate records, systems information and filing systems

For this position it is expected that you would possess the following qualifications/work experience:

- Bachelor’s degree qualification
- At least 4 years’ experience in Members Services, or in a management role in related industries.
- People Leadership Skills
- Experience of managing projects and internal processes
- Problem-solving skills
- Direct experience in financial services or in the start-up industry is not required, but is preferable. You must at least show an understanding of, or eagerness to learn about the fintech and entrepreneurial ecosystem
- Experience making strong relationships and delivery customer service excellence.
- This role requires someone with exceptional organisational skills, driven and able to multitask. It is a demanding position that will require dedication and high ethical values.

**Salary**: $90,000.00 - $100,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

Application Deadline: 15/10/