Member Services Specialist

4 days ago

Sydney, New South Wales, Australia Avant Mutual Group Full time $90,000 - $120,000 per year

Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.

As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing health funds. This is a key role within our Member Services team and is responsible for servicing members and meeting members' service expectations. We pride ourselves on our personal, expert service and providing extraordinary outcomes for new and existing members.

Member Services Specialists are part of our front-line team and therefore need to be knowledgeable on our product, process, procedures and business rules. You will work in a supportive team and training will be provided.

This is a permanent full-time role based in our Sydney CBD office.

Key accountabilities include:

  • Deliver high quality, accurate information to members
  • Answer enquiries (by phone, fax, email or mail) promptly, competently and professionally, using correct processes, procedures and systems
  • Manage member details and identify member retention, growth and service opportunities
  • Understanding information in relation to the health insurance industry as well as understanding Doctors' Health Funds products, processes and systems to ensure efficient and effective answering of member queries.
  • Participating in coaching and training required to keep knowledge and skills up to date

The successful applicant will have:

  • HSC or equivalent preferred
  • A friendly and approachable personality and a 'can do' attitude
  • Exceptional verbal and written communication skills, including listening and effective questioning skills
  • Time management, customer service, a growth mindset, resilience, conflict resolution and attention to detail
  • An aptitude to learn with a willingness to be involved and contribute to the success of the company.

Why work at the Doctor's Health Fund?

Our people and our culture are at the centre of everything we do at Doctors' Health Fund. By working here, you'll be part of a dedicated, thriving, inclusive and supportive team environment that champions values of purpose, trust, passion and courage every single day.

The agile environment in which Doctors' Health Fund operates allows for everyone to make a difference and be involved in any projects or initiatives, where your contribution and ideas are respected and valued. We take your career seriously and provide a safe learning environment and opportunities for professional development and to succeed in your long-term career goals. Together with a comprehensive induction program to kick-start your career at Doctors' Health Fund, here are some of the great benefits available to you:

  • Established flexible working arrangements, promoting a genuine work-life balance.
  • Sydney CBD location with incredible Darling Harbour views right from your desk
  • Automatic eligibility to become a member of Doctors' Health Fund, with a 25% discount off your health insurance
  • Travel insurance through Avant (conditions apply)
  • Career, health and wellbeing support through our Employee Assistance Program (EAP), health and wellbeing programs, tertiary education sponsorship and support
  • Regular social events and activities throughout the year

  • Member Services Specialist

    1 week ago

    Sydney, New South Wales, Australia Avant Mutual Full time $90,000 - $120,000 per year

    Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing health...

  • Medical Receptionist

    2 weeks ago

    Sydney, New South Wales, Australia Specialist Services Full time $50,000 - $80,000 per year

    Your role will be to support our Specialist Physicians and Surgeons with second to none admin support. You will report to the Practice Manager.Duties & responsibilities:Running of busy clinicsChecking in patientsUpdating records, scanning and importing medical recordsBilling, debt chasing (including liaising with Medicare and Health Funds)Manage phone calls...

  • Medical secretary/administration support

    2 weeks ago

    Sydney, New South Wales, Australia Specialist Practice Full time $60,000 - $80,000 per year

    We are a specialist surgical practice in Randwick seeking an experienced Medical Secretary/Administration professional to provide daily administrative and front of house support. This full-time roles requires a well-presented, friendly individual with the ability to manage a wide range of tasks with professionalism and discretion.Qualifications &...

  • Member Connections Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Rest Full time $90,000 - $120,000 per year

    Join a Leading Superannuation Fund Provider Help Rest Members Make Good Decisions About Their Superannuation Permanent, Full-Time Sydney Located Hybrid Working - Blend of Sydney CBD Office/Remote Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds. We support nearly two million members, with around $86...

  • Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Rest Full time $90,000 - $120,000 per year

    Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 3rd September 2025Please note Rest does not accept speculative resumes from recruitment agenciesRest will review applications prior to the closing date and may close the role earlierJob DescriptionJoin A...

  • Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia REST Full time $80,000 - $120,000 per year

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 3rd September 2025Please note Rest does not accept speculative resumes from recruitment agenciesRest will review applications prior to the closing date and may close the role earlierJob...

  • Member Experience Specialist

    14 hours ago

    Sydney, New South Wales, Australia Teachers Mutual Bank Full time $60,000 - $90,000 per year

    About the Role Join Teachers Mutual Bank Limited (TMBL) as a Member Experience Specialist and play a key role in delivering exceptional service across all our brands. This diverse position supports multiple departments and ensures our members receive seamless, personalised banking experiences. From processing memberships and term deposits to assisting with...

  • Member Connections Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Rest Industry Super Full time $80,000 - $120,000 per year

    Company Description Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders Closing date: COB 24th June 2025 Job DescriptionJoin a Leading Superannuation Fund Provider Help Rest Members Make Good Decisions About Their Superannuation Permanent, Full-Time ...

  • Member Connections Specialist

    3 days ago

    Sydney, New South Wales, Australia Rest Full time $90,000 - $120,000 per year

    Company Description Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date:  COB 3rd October 2025 Job DescriptionJoin a Leading Superannuation Fund Provider Help Rest Members Make Good Decisions About Their Superannuation Permanent, Full-Time Sydney...

  • Member Connections Specialist

    2 days ago

    Sydney, New South Wales, Australia REST Full time $120,000 - $150,000 per year

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: COB 3rd October 2025Job Description Join a Leading Superannuation Fund Provider12 Month Fixed Term ContractHelp Rest Members Make Good Decisions About Their SuperannuationSydney...