Member Service

About FINSIA

FINSIA is Australia and New Zealand's leading financial services membership body, whose members make a significant contribution towards a better society for all. Our purpose is to develop and support a growing community of financial services professionals to realise their ambitions and advance their careers.

FINSIA has recently announced a strategic alliance with the Chartered Institute of Securities and Investment (CISI) that will see FINSIA Members transition to CISI in late November. This alliance represents and incredible opportunity for FINSIA members to be part of a globally recognised association with a broad membership offering.

About your new role - Member Service & Administration Officer

In this varied and interesting role, you will work on activities that support our small team to deliver an appealing member and student offering up to the date of the member transition.

This role is being offered as a two month full-time contract and reports to our Acting General Manager.

Working Monday to Friday, the working hours for this role will be based on a rotating roster, that will require you to commence early twice a fortnight (7:30 am - 4:00 pm), and to finish late (10:30 am - 7:00 pm) twice a fortnight. Our standard weekly hours are 37.5 hours, with our offices open from 9:00 am to 5:30 pm.

We offer hybrid work, with our offices conveniently located in the Gateway Tower at Circular Quay, close to multiple transport links.

Key Responsibilities:

• Responding to students' and members' phone and email queries, including providing technical support and troubleshooting exam issues (full training provided)
• Supporting our Learning Team to manage the integrity of the exam process and with investigations of student appeals or exam incidents
• Member events administration activities including event registrations using a CRM
• Accounts Payable and Accounts Receivable transactions using ProSpend and Xero
• Supporting our Company Secretary with preparation of materials for Board meetings
• General administration and reporting activities

Required skills & experience:

• Adaptability and willingness to get involved in a wide variety of activities
• Ability to manage multiple tasks and prioritise workload effectively
• Strong interpersonal skills both written and verbal
• Ideally experience with CRMs and/or the ability to learn new technology quickly
• Demonstrated ability to troubleshoot queries and find solutions
• Efficient in administration and strong accuracy and attention to detail
• Ability to work autonomously
• Proficient in Microsoft suite of products
• Experience within the Financial Services sector would be highly regarded

About our offering

At FINSIA we value our people and we seek to provide an experience that appeals to all and at the different stages of everyone's life or career. Some of the favourite elements of our offering include:

· Complimentary FINSIA membership, including access to FINSIA's extensive micro-learning program;

· Hybrid work with easy to access office facilities located at Circular Quay;

· Regular social gatherings to celebrate our birthdays, work anniversaries and the diversity of our people.

FINSIA is made up of small teams who work together to achieve great outcomes for our Members. If you would like to be part of a purpose driven organisation and this role sounds like you, then please send us a cover letter and your resume by selecting the "apply now" button.

Please note – to be eligible to apply for this position you must be legally permitted to work in Australia. Subclass 417 visa holders are required to have a valid working visa to be eligible for this position.