Customer Service Agent

2 days ago

Sydney Domestic Airport, Australia Wymap People Full time

Immediate Start
- Family-Friendly Workplace
- Career Progression

**Role**: Customer Service Agent - Transport

**Location**:Brighton Le Sands NSW

**Status**: Permanent Full Time

**About us**:
Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised handling and transport services to the airfreight, airport, and airline industries at a local and national level.

At Wymap Group, our commitment to customer service and safety is unwavering. At the core of our diverse portfolio, Wymap Transport, a distinguished division of Wymap Group, oversees a resilient commercial fleet with over 150 vehicles and trailers; Wymap People is the premier national aviation and airfreight recruitment specialist.

As a Customer Service Agent, you will be responsible for maintaining efficient customer service operations and overseeing administrative tasks critical to the company's success. You will serve as the primary point of contact for drivers, onsite staff, and clients, delivering exceptional service while ensuring compliance with regulatory requirements. This role requires availability five days a week, including on-call after-hours commitments as required.

**Key Responsibilities (but not limited too)**:

- Answer all incoming telephone calls within specified times and provide attentive service to both external and internal stakeholders.
- Liaising with key stakeholders regarding operational performance including but not limited to Management, Customer Services, Drivers, Customers.
- Understand and comply with the organisation and relevant legislated policies and procedures.
- contribute to continuous improvement by identifying areas to develop team culture and customer process

**Role Requirements**:

- Previous experience within a Customer Service Role (Transport knowledge advantage).
- Ability to work within a fast-paced environment
- Intermediate computer skills in particular MS Office
- Excellent communication skills (written and verbal)
- Ability to obtain a National Police Clearance

**Why work for Wymap - Employee Incentives and Benefits**
- Access to PayLab Discount Incentive Platform - Save on your everyday expenses
- Competitive Rates and Incentive Programs
- Employee Assistance Programs (EAP)
- Family-Friendly Workplace

Please note this role will require the flexibility to work a rotating roster, covering operational hours of 0500-2100, 7 days a week.

  • Customer Service Agents

    1 week ago

    Sydney, New South Wales, Australia Total Resource Solutions Full time

    **Customer Service Agent**Customer Service Agents are required by a NSW Government Department in Parramatta (hybrid WFH) on an initial 12-month contract. This role will work across either an accounts payment assistance or rebate team to deliver high quality customer service and administration**Key accountabilities**:- Assessing customer eligibility for...

  • Collections and Customer Service Agent

    2 weeks ago

    Sydney, Australia Douugh Full time

    Collections and Customer Service agent At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and...

  • Customer Experience Agent

    2 days ago

    Melbourne Airport, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Collections And Customer Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Douugh Full time

    Collections and Customer Service agentAt Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships.We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed...

  • Customer Service Agent

    2 days ago

    Sydney, Australia Catering Project Full time

    Catering Project is seeking a Customer Service Agent to work with as part of the sales team to assist in-bound client requests and orders. **KEY RESPONSIBILITIES**: Reporting on key metrics to provide insight into the success rate of outbound marketing efforts & current customer satisfaction. Provide feedback and input into areas for development in terms...

  • Cargo Service Delivery Agents

    4 days ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting Cargo Service Delivery Agents within the Perth dnata...

  • Cargo Service Delivery Agents

    2 weeks ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting Cargo Service Delivery Agents within the Perth dnata...

  • Cargo Service Delivery Agents

    1 week ago

    Perth Airport, Australia dnata Full time

    **One of the biggest ground handling companies invites you to join and start sharing your experience today!** dnata being recognised as one of the best ground services companies in the world, and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does...

  • Ramp and Baggage Service Agents

    1 week ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting Ramp and Baggage Service Delivery Agents for the...

  • Casual Customer Service Agent

    7 days ago

    Sydney, Australia Luxaviation Full time

    Overview We are currently seeking a Casual Customer Service Agent to join our operations team. Responsibilities - Initial client welcome, visit enquiry and executive lounge service - Flight administration, including set-up and billing - Meeting room and bathroom facility management and refreshment - Passenger and crew escort to / from aircraft and...