Privacy & Customer Trust Advisor

**Privacy and Customer Trust Advisor | OneDigital**

This is a permanent full-time position based in our Melbourne office - Hybrid work optional

Are you interested in joining the dream team at Wesfarmers OneDigital?

Good call. We’re an exciting new digital enterprise with big ideas, supporting some of Australia’s most trusted and iconic brands focussed on making lives better for people all around Australia. We’re well on our way towards bringing the best of digital and data possibilities together to create more personalised shopping experiences for customers across our retail brands.

We’re continuing to bring the best talent and skills under one roof, working together and across disciplines to build amazing experiences for our customers. We continuously feed off each other’s insights, talents and capabilities, because we are a business that thrives on open collaboration and a shared vision of positive, fun and rewarding experiences.

**In this role, you'll get to**
- Collaborate with front line business and technical team members at all stages of a customer journey and use case design to develop, implement and monitor best practice privacy and customer trust enhancing features across the data lifecycle, including:

- customer journeys and consent management processes to inform customers and seek consent as part of a great customer experience across the Digital Ecosystem
- techniques, technologies, and systems to preserve and enhance privacy and the ethical use of data in advanced analytics use cases undertaken by the Advanced Analytics Centre
- Conduct privacy impact assessments on a broad range of use cases across all stages of the data lifecycle ranging from direct marketing, to website personalisation and advanced analytics
- Support assessments, audits and improvements to our privacy and customer trust framework across the Data and Digital division
- Develop and maintain privacy and customer trust related polices, processes (including controls and assurance related processes) and training

**To shine on day one, what you need to have**:

- Strong knowledge and experience with the Australian Privacy Act, OAIC guidance and IAPP (or similar) frameworks
- Understanding of privacy best practices, business, and technology related issues
- Proficiency in PIA methodologies and privacy by design in cross functional teams
- Good understanding of data governance policies and procedures

**It's a bonus, but not required, if you have**:

- Hands on experience with PIMS and privacy programs in a professional role with experience in building scalable and privacy-by-design systems and solutions
- A sense of humour to add to our existing squad or a hobby that you can engage the team to join you in Why not?

**Why OneDigital?**
- Working in a community of industry-leading innovators with a diverse and deep set of skills and experience, you will learn, collaborate, and co-create to achieve great things.
- You’ll have ownership of your role, which will allow you to find the right balance between stretch and sustainability, work, and life.
- Culture of Comradery and collaboration - OneTeam
- Plus, all the tools and learning you need, the tone is set for you to shine and succeed.
- We know that diversity fosters greater innovation and better customer connection, so we strive to create a team where everyone feels like they belong. We support diversity, inclusion and we are a gender-neutral organisation. We celebrate individuals at their core, so they shine to their best.

**Team Benefits - just to name a few**

**To support you at work, what you value in life and in the community, our team member benefits include;**
- Access to the latest technologies, an annual education budget, a % of your time will be allocated to upskilling in any area of YOUR choice
- Extended parental leave, and paid volunteer days
- People-focussed culture that celebrates achievements big and small
- Oh, and did I mention paid subscriptions and discount cards.

**Next steps