Enterprise Customer Success Coach

**Join us on our mission to make a better world of work.**

Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, Unilever, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.
- We have a _**_remote-first culture_**_ and this position can be based anywhere from Australia. This role can be fully remote or a hybrid if you are in Melbourne. We encourage you to work in the way that best suits you._

**The Opportunity at Culture Amp**

At Culture Amp you will be joining and developing your career alongside some of the most advanced Customer Success professionals within Australia.

You will get to partner with and learn from some of the most progressive Culture First enterprise organisations in Australia to help them achieve their People and Culture objectives. You’ll be working alongside a team of high performing Customer Success Coaches as you develop the skills to bring Culture Amp to life within their organisation. Through this process, you can expect to showcase your customer management skills, and grow to be a software (SaaS) implementation specialist, project management, relationship management and strategic communication all-rounder.

**_ In this mission-critical role, you will:_**
- Take ownership of your own book of business of key enterprise customers (1,000-10,000 users) within the APAC region
- Facilitate delivery of key customer journey points (Partnership Kick-Off/Launch, Feedback Strategy Review (Business Reviews), Trainings etc)
- Be a strong collaborator and team player, working across colleagues in People Science, Account Management, Product Management, and Product Support:

- Identify and qualify opportunities for expansion where our platform and services can assist customers beyond their initial use; partnering with their Account Manager
- Ensure any customer support requests are dealt with objectively and effectively. This may involve collaboration with other teams such as Support or Account Management.
- Be a customer advocate by providing feedback to the Product team on where we can improve the platform to better solve our customers' challenges.
- Demonstrate the ROI of the Culture Amp Platform by elevating the customer’s employee feedback strategy, leveraging your education or experience working in Tech/SaaS
- Be contributing to and collaborating on projects, such as partnering with other teams to support with our growth

**_You have:_**
- Background in a customer-facing role at a SaaS company is highly preferred, although you may have come from a HR or Consulting background
- Proficient with tools such as Vitally, Salesforce, Slack, Zendesk, Asana and you possess the love for learning new tools
- Demonstrated technical proficiency (examples: Advanced Excel Skills, Database experience)
- Experience maintaining exemplary CRM account hygiene, logging key discussions, next steps, renewal forecasts, and managing stakeholders
- Bonus points for: Masters Degree in Behavioral and Org Psychology, I/O Psychology or Business preferred, or equivalent experience

**_You are:_**
- Customer-centric and committed to delivering mutually beneficial results
- Passionate about people and creating a better world of work
- High functioning in ambiguity and fast-paced growth environments

**Please keep reading...**

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work:

- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and in-person events
- Full usage of the Culture Amp platform to drive your development and provide regular avenues to share your voice on your team, department and the company

Most importantly, an opportunit