Health Clinic Receptionist

Health Clinic Receptionist Full time

Balanced Bodies Lifestyle Clinic

Health Clinic Receptionist - Permanent Full time

Allied Health Clinic specialising in Exercise Physiology, Physiotherapy, Remedial Massage Therapy and Dietetics
Location: Cremorne
Hours: 9 - 5pm Monday to Friday (38 hours per week)
Above award salary
About Balanced Bodies

Balanced Bodies Lifestyle Clinic was founded 10 years ago in 2013 and has grown to a well-established allied health clinic offering Exercise Physiology, Physiotherapy, Remedial Massage Therapy & Dietetics services for chronic and complex health conditions, general health and wellbeing, pregnancy and post-natal, and injury rehabilitation. Our clinic is spread across 4 locations, with the reception role being exclusively based at our main studio in Cremorne. You will be working with a group of dedicated health professionals to deliver outstanding patient-centred care by being the first point of contact and front-of-house for clients. It is our vision to inspire individuals to achieve their daily dose and plant SEEDS for their health.

Planting SEEDS to us means:
Stay Social & manage stress

Exercise daily

Educated health advice & purpose in life

Diet & joy through healthy eating

Sleeping well

Our team of experienced health professionals are focused on helping people holistically to make sustainable and lasting lifestyle changes. We are dedicated to improving the health and wellbeing of people with chronic and complex health conditions, injuries and/or disabilities.

We also have the vision of Empowering our team to plant SEEDS for their Career & Life:
Seek out your passion project

Educate & be educated, stay curious

Empathy led practice

Discover your ideal workplace & lifestyle

Socialise & have fun with all aspects of life

About the role

As our primary receptionist & client experience officer your role is vital to the day to day running of our business and connecting all of our practitioners & clients. You will have a primary role of “first contact” and it will be your duty to welcome and introduce clients to the clinic and assist in the administrative function of their visits. Your role will be to support the practitioners by managing clients whilst they are in the reception area to ensure the smooth running of the practice. Your activities will focus on the day-to-day clerical/administration duties as outlined in the duties and responsibilities section below with the aim to enhance the image of the clinic by communicating effectively with clients and team members in a clear and positive manner. Your communication skills are to be used to meet the needs of clients both before and after each consultation in such a way as to maximize the client’s positive impression of their first and subsequent visits.

Excellent written and verbal communication skills
Proficient use of Microsoft Office including Outlook
Proficient use of Google Workspace (Gmail and Google Drive)
Excellent customer service skills and a friendly disposition (customer first mentality)
Ability to multi-task in a fast-paced environment
Impeccable communication, and interpersonal skills
Good understanding of Medicare and HICAPS processing
Previous experience using Cliniko or TM2 a bonus
Duties & Responsibilities:
The primary clerical/administration tasks will include:
Welcoming clients to the clinic
Answering phones, handling new enquiries and booking appointments
Managing group exercise timetable, bookings and class pass payments
Managing Cliniko and TM2 practice management system
Ensuring patients’ details are correctly recorded on Cliniko and TM2 and all patients have completed their registration and clinic consent form
Accept payment and issue receipts using the Cliniko or TM2 practice system
Maintain clear communication pathways for all members of the team
From time to time you may be asked as your role as the receptionist to provide assistance in some of the following activities and functions:
To actively participate in regular team meetings to contribute to the team environment and provide open communication and feedback to ensure difficulties are resolved promptly.
To support marketing activities as required by assisting with testing/measuring, mail outs, providing feedback/suggestions, etc. Assist with running of social media campaigns.
To maintain overall appearance of the clinic by ensuring a high standard of cleanliness by taking appropriate action if there is any mess or spillage and inform the practice principal of situations requiring additional action.
To notify the practice principal and therapy staff of any potential emergency and safety issues.

Career Progressions:
We are a family run business with a growth mindset. Meaning we treat our team like our family and work with them to help them grow and find opportunities within our business. We focus alot of time on training and upskilling our team. There are opportunities available as our business grows for this role to pro