Patient Liaison Administrator

**Employment Status**

Permanent Full Time

**Program**

Finance

**Location**

University Hospital Geelong

**Hours Per Fortnight**

80

**Position Summary**
- Be part of a fast-paced work environment where great communication and high quality work is required
- Work at the University Hospital Geelong - located close to public transport and staff car parking

**About Barwon Health**

Guided by our values, Barwon Health is Victoria's largest regional health care service and is also the largest employer in the Geelong and surf coast region, employing over 8700 staff. Barwon Health’s core facilities include the renowned University Hospital Geelong precinct in central Geelong, the McKellar Centre precinct in North Geelong, the innovative Sunrise Centre, Barwon Health North a vital services that includes child and family health support, renal dialysis, medical imaging, and urgent care. Four Aged care centres spanning the Region, Mental Health Services that are delivered through a number of programs across the Geelong and Barwon South West region. Community Health and Dental service and world renowned Research that that advances health and wellbeing for all. Explore all of our comprehensive services here.

**About the facility**

The customer Services Department delivers a broad range of administrative support across Barwon Health including Patient Liaison, Reception, Admissions, Cashiers and Patient Accounts

A further focus of Customer Services is optimising revenue generated from various categories of private patients (Private, DVA, TAC, WorkCover, Overseas patients) by performing strategic partnerships with clinical units and medical providers.

We are available to provide support and advice to any department seeking to improve their billing or admission processes, increase revenue streams, improve collection or implement new billing initiatives.

**About the role**

To provide outstanding levels of customer service to patients, clients and visitors to University Hospital Geelong. This role provides much of the day to day patient liaison functions to ensure Private patients, Veterans and Medicare Ineligible and Compensable patients receive and are satisfied with the services available to them. The role will also focuses on optimising business outcomes, service levels, staff and patient satisfaction.

**About the culture**

You will have the opportunity to be part of a highly skilled, professional, friendly and dedicated workforce who take pride in providing high-quality service. You will have support and guidance from fellow team members and management who exhibit our Barwon Health values, respect, compassion, commitment, accountability and innovation. We are all dedicated to supporting the organisation in achieving our vision of - By 2050 everyone in our community enjoys the best health and wellbeing in Victoria.

What we offer
- Excellent working conditions with a high sense of job satisfaction
- Geelong and Barwon Health is an attractive destination with a sunny climate, notoriously laidback lifestyle and great pay rates
- To find out more about the Geelong region, visit our Moving to the Region page on the Barwon Health website.
- Located in the centre of Geelong's CBD is an easy commute from all suburbs
- Access to employee wellness program
- A genuine community feel - we look after each other
- Wide range of professional development that enhances your careers
- Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
- Attractive salary packaging benefits Living Expenses capped at $9,010 which includes repayments on mortgages, credit cards, personal loans and rental payments and Meal Entertainment & Accommodation capped at $2,650 which includes food and drink consumed in a social or entertainment settings and some accommodation expenditure

**Diversity and Inclusion**

We believe in the power of diversity and inclusion. We celebrate the unique backgrounds, perspectives, and talents of our team members, fostering an environment where everyone feels valued and respected. Our commitment to diversity strengthens our ability to provide compassionate and equitable care to all individuals, regardless of their backgrounds, abilities and identities.

We are also proud to be Totally Smoke Free.
- This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy._

**#S-DNI**

**Selection Criteria**

Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Briefly describe your credentials and relevant experience for this position
Essential: I agree, to commence employment, I am required to meet Barwon Health’s immunisation requirements (including full Covid-19 and Influenza vaccination) set out in the Staff Immunisation Policy. I acknowledge that meeting this requirement is mandat